Somewhere along the way, my uncorrected counts got much better, and all downstream channels are cleaned up. The issue may not occur on Chrome or other browsers. Its your job to make sure that your ISP is updating your modems firmware. The next step is to see what version of firmware is installed on your device. I cant say it enough. As you can see, the firmware version installed on my modem is V1.01.22. Owning your own modem typically saves $120 per year in cable modem rental charges. I'm wondering if the xFinity person(s) whom you were speaking with were trying to work on their personal handle times and gave you a phony answer just to get you off the phone faster. Does anyone know how to perform the same fix for Chrome? DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. In fact, your modem wont work without it. This can be especially true when your internet plan isnt with a large provider. Chances are, you paid good money for your modem. Before we get into that, lets break down how the modem update process happens. item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. That should give us the information were looking for. COPYRIGHT THE E.W. This can be easily enabled with a future firmware update, but until then, the device is only capable of 1 Gbps. The Motorola MB8600 has the following ports and buttons available on the back of the modem. That said, I like future-proofing, which is why all of my home PCs have a Wi-Fi 6 wireless adapter in them now. 32 downstream x 8 upstream DOCSIS 3.0 bonded channels, or 2 downstream x 2 upstream OFDM DOCSIS 3.1 channels. One problem with buying a modem versus renting one, however, is that technology is always changing. In order to get to your modems settings, youll need to know your modems IP address. Seems to work FINE. As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. What can you do? I didn't even know what model number I had. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Once youve determined your modems IP address, type it into your internet browsers search bar. Just figured out my modem is running 8611-19.2.20, which I think is the most recent versionmust be something else. What wifi router do you have and what device youre using to test the speed over wifi ? This time they are saying they need to call Motorola to update the firmware, and Motorola isn't open until tomorrow when I'll be at work and my wife is supposed to be working from home. functionality and Motorola Mobility reserves the right to change the content and timing of any product, product feature or software release. Drop to a plan <=940 Meg and it will become compatible again. You need to take action. They may not have a budget for testing that other, larger ISPs have. Its range is fairly solid and it has a mostly complete feature set. Modem firmware is latest. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. Firmware for your Motorola modem is generally applied by your Internet . Now choose Maintenance and find Update or Firmware Update. Required fields are marked *. Does it impact your ability to surf the internet? New phone because the iOS or android update has list of old phones that won't work with it. How do you know what the default values are? Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. I called Comcast Tech Support who said issue is with my router. Modem and Router are both ~1mo old. The Motorola MB8600 Modem is designed with airflow in mind, so youll have less of a risk of inconvenient downtime. Couldnt find anything particularly useful on Motorolas website. With SNMP disabled, I wanted another route to be able to collect these metrics. As a result, it makes it really hard to manage all of these modem updates. Then, press on Choose file and pick downloaded Firmware. Likewise, I don't know what effects the firmware update might have had. Deleting the files mentioned will delete all stored certificate overrides including for others that may be needed or important. If you have an Ethernet capable device available, what speeds do you get connected directly to the modem? How to update MOTOROLA MB8600: First, you need to download firmware from the official website of your router manufacturer. However, you may find that the money you spent renting your equipment could have easily been made up by purchasing a modem and then switching it out for a newer model when the network upgraded. . Unfortunately, it will be a while yet until any ISP adopts this new tech. Comcast XFINITY MB8600 New software/GUI ? The Nighthawk C7800 is about comparable to Netgears Nighthawk CM1200 router, so if you already have some beefy Netgear tri-band router, then the CM1200 is the better value purchase. Motorola MR2600 Wrap Up. To recap this modems best features, it has 328 channel bonding and supports a max downstream/upstream of 2 Gbps if you bond two of its four ethernet ports together. Front View. Occasionally, youll need to reboot your modem, whether its due to your providers updates or overheating. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. Find more Netgear Nighthawk CM1200 information and reviews here. Press J to jump to the feed. Check out the best DOCSIS 3.1 modems for supporting gigabit-speed internet from cable providers like Comcast Xfinity, AT&T, Cox, and CenturyLink. This is a massive improvement over DOCSIS 3.0, which throttles your downstream at 100 Mbps. If you have a question you can start a new discussion Current Motorola MB8600 Modem firmware for AZ? The only browser I could login to my modem with is Edge. Modems usually get firmware updates from the ISP itself. Were well aware of this at this point. The same can also be said for an updated router, though. I just had to deal with this issue over the last few days. If youre buying on your own or replacing an existing modem, youll probably have to set it up yourself. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. The Netgear CM1000-1AZNAS was the companys first commercially available gigabit modem, and you may stand to save some money opting for this model instead of its nearly identical predecessor. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. New comments cannot be posted and votes cannot be cast, Welcome to the Xfinity community! Generally, by the time your contract has ended, youve paid more for their rental modem than what a brand new modem would have cost you. Simply connect the top two bonded ethernet ports to your compatible router. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. What Are Ethernet Cable Pinout Standards? . If thats the case, you can either look into getting a new ISP or buy a new modem. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. On top of that, buying your own modem will be cheaper than renting a modem in the long run. Save Share. The Motorola MB8600 Modem has a built-in circuit to keep your equipment safe from Mother Nature. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? my MB8600 is no longer compatible. Netgear is one of the most reliable brands in networking and their Nighthawk CM1200 represents their latest and greatest in gigabit modem technology. The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. If you buy a new modem thats a popular make and model, itll most likely receive updates from the ISP because a lot of their customers will have the same model that you do. I live in Arizona and my Motorola MB8600 cable modem had firmware version 8600-18.2.9 for over a year. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. Dont worry if youre not sure what your modems IP address is. It is perfect for things like 4K Ultra-HD video streaming and Virtual Reality gaming. Legit question, but why would anyone care about this? This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. Your internet service provider (ISP) will send firmware updates to your modem. DOCSIS 3.1, 3.0, 2.0, and 1.1 support and Cable Labs certification ensure compatibility with services nationwide. If your ISP isnt going to update you modem when they should, you need to know about it. I'm disappointed as having an extra port is really nice for troubleshooting with a directly connected laptop, bypassing the separate router between the MB8600 and the rest of the network. This is usually mentioned in the item description, but if you dont know for sure, contact your cable company to ask. The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? The MB8600 has 4 ethernet ports that can be combined to get a maximum 3.8 Gbps downstream (only 2 ports are enabled with current firmware). Your ISP is. Powered by. Plus, it has two 1-Gigabit Ethernet ports! I appreciate you sharing your logs. As a result, all ISPs dont update modems like they should. Speaking of compatibility, make sure the modem you choose works with your cable provider before you purchase it. Use this firmware update, and Cox just pushed new firmware version 8600-18.2.9 for over a year so bonded a! Press question mark to learn the rest of the keyboard shortcuts. Nothing has been stable for more than a few days. No longer support or no longer compatible? Received the Motorola DOCSIS 3.1 cable modem on-time from Amazon. The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. The modem has four gigabit ethernet ports, but this device does not support link aggregation, so you wont be able to bundle them for multi-gig wired signals. Would be interested to know your setup. Does Using an Ethernet Cable Matter for Gaming? For example, I have a Netgear CM600 modem. Your modem needs to update its firmware whenever the manufacturer issues a new version of it. I had to warranty the same model for the same reason a year ago. Although we dont often think about it, as soon as you put your homes devices online, youre at risk of an attack. I have tried DHCP query frequencies: aggressive, normal, and continuous. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! This takes your signal to the legal limit the FCC allows. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. Heavy may receive a commission if you purchase a product through a link on this page. Your modems firmware is the software that determines how your modem functions. With a speed that allows up to 6Gbps, this modem is excellent for people who have gigabit internet from their internet service providers. After that you will be able to go through the trusting again. That was the goal. Anybody who needs to go to their modem page will be able to get there until the reboot. . This doesnt mean you shouldnt pay attention to your modems firmware. I have defaulted both router and modem, turned off LAG on modem, to no avail. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. The signal at my home was garbage. This includes new features as well. All was good until modem firmware was updated. If you have any questions or you would like to share your personal experiences with your modem updates, please feel free to drop a comment below. Suggestions please folks ? As a result, Ill show you another way of accessing this information in your modems settings. MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. It seems like a pretty easy process. When it comes to your ISP, sometimes the squeaky wheel gets the grease. I use xfinity with my own Motorola MB8611 modem. In this post Ill break down everything you need to know about updating your modem. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. Can anyone help with this? This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. A model that is both a modem and a router will not only link you to the internet, but it can also link the computers and devices within your home to each other. This modem is well-ventilated and it has a prominent LED display for troubleshooting. I see a lot of errors on 2 channels on modem, all others seem ok. When it dies, I have to log in from the LAN and restart the router. Or is it just to access the web UI of the modem? The Motorola MB8600 Ultra-fast DOCSIS 3.1 cable modem supports true Gigabit speed with a 1 GB Ethernet port. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. Before the update is pushed to your modem over your internet connection, theres more to be done. Considering that you dont have a lot of options to replace an Xfinity voice modem to begin with, the CM1150V is definitely the best option for replacing your modem for a package with Comcast voice and gigabit Internet. I plugged/unplugged every coax cable between the pole and my router, had comcast reload my boot config, and moved back to my old modem and then to my new modem. But buying a modem can be overwhelming if youve never shopped for one before. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business, Cox Communications, Spectrum and more. The MB8611 is equipped to keep you connected, now and in the future, with backwards compatibility to 32x8 DOCSIS 3.0. Approved for Comcast Xfinity, Cox, and Charter Spectrum services, only. Your modem needs to be receiving firmware updates. Find more NetgearNighthawk C7800 Modem-Router Combo information and reviews here. chances are there will not be any cert listed in firefox, instead this will work, go to the browser's roaming profile directory %homepath%/appdata/roaming/Mozilla/Firefox/profiles/{profilename}, optionally you can rename or delete 'cert9.db' to reset firefox back to the default keys. Even if your modem is a different make and model, the steps to find out the firmware version of your device should be similar. From what I have read online, your ISP handles the Modem firmware, because it is specific for each individual ISP, thus it is not some generic thing like it is with Wifi Routers. All of that looks pretty good. Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem. Ok. The Motorola MB8611 is our pick if you already have gigabit or faster internet services: It's one of the least expensive DOCSIS 3.1 gigabit modems with a 2.5GbE port . If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. So earlier I mentioned there was bad news when it comes to updating your modem. I had forgotten about the in-line surge suppressor on the coax cable. Overheating can be an issue with any electronic equipment. Although these terms may seem technical in nature, theyre crucial to weighing one modem against another. This doesn't match the stored override, so the browser absolutely refuses to trust it and cannot be easily overridden. Shouldnt I be able to update the firmware myself? Your MB8600 also supports all speeds of any DOCSIS 3.0 services. For example, this site details the common IP addresses for Netgear modems like mine. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . With max download and upload speeds of 2 Gbps each, the SB8200 can handle any Internet plan for years to come (save for experimental 5-gig and 10-gig plans). Reddit and its partners use cookies and similar technologies to provide you with a better experience. We looked at the top Modems and dug through the reviews from some of the most popular review sites. Youll have to change your modem. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. Compatible services: Xfinity, Cox, Spectrum, Charter, Time Warner, BrighthouseMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 2. To give simultaneous Internet access to many devices . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Create an account to follow your favorite communities and start taking part in conversations. With some modems, youll notice annoying slowdowns occasionally. Find more Arris SURFboard SB8200 information and reviews here. I would be more than happy to help find a solution to this problem you're experiencing. $119.99. I then re-enabled LAG and have approx 1.3tb download speed. We don't want to lose you to too much technical jargon this early on, but no talk involving the Motorola MB8600 would be complete without mentioning the high DOCSIS ratings of 3.1 and 3.2, both of which speak highly of the MB8600's ability to compete with other modem manufacturers by using the latest firmware upgrades available in addition . As a side note: Netgear also makes one of the best 802.11.ax routers available. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. Click on it, then click Delete and confirm the action. There are eight megabits in one megabyte and 1,000 megabytes in one gigabyte. Over time, Internet and TV equipment must be updated to keep up with the latest technology. When an ISP gets a firmware update for a specific modem, they have to check and test it. When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. Heres what it showed for my CM600 modem. Try to plug in via the router and no internet. First time xfinity was able to get it back up and running. Modems are usually offered by your internet provider for a monthly fee. The built-in router can only support 3.2 Gbps. I wanted more information, so I clicked the provided Knowledge Base link. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. In fact, updating your modem requires no action on your part at all. And I'm not BUYING nothin or changing NOTHIN. Click on it, then click Delete and confirm the action. Learn more. After doing this, rebooting my modem, I have down load speed approaching 1tb. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. No amount of firmware updates will fix it. The MB8600 absolutely has issues with link aggregation. I would advise taking one of two actions. Still, this modem stands on its own, offering the highest potential download speed, assuming you are able to utilize its four ethernet ports for link aggregation. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). It also features fast activation for the most popular internet service providers. Our community is your official source on Reddit for help with Xfinity services. restart firefox, goto the modem page and when the alert page comes up select the advanced then click on set exception. I just hope Comcast fixes this. 210.65.88.143 As a result, theres no further action at this point. Now you know what version of firmware is installed on your modem. It took a total about . For some people this wont be an option, as theres only one major internet provider in the area. Lets looks at it from an ISPs perspective. When your modem receives the update, itll automatically install it. This cable modem is backward compatible with 32x8 DOCSIS 3.0. Compatible services: Comcast Xfinity, Cox, SpectrumMax downstream: 2 GbpsMax upstream: 2 GbpsChannel bonding: 328Ethernet ports: 4. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. The good news is, youre not responsible for updating your modems firmware. Overall Take. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. At the time I was getting 175 down on a Blast Pro package on an old SB6141 modem. The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access.