Evergreen Place offers activities at their location for residents. With locations across the country youll always find the best deals. I use the hot tub once a week. Scotty Baker . A hot tub that doesnt heat properly is understandably frustrating. lpi aqua living. I loved the G2 model hot tub I bought from them for about one year. Filters are an essential part of keeping your hot tub water clear and pleasant. Stay away from Catalina Spas!! ), then we have the best 4 person hot tubs for you! 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. These people are crooks and are lying about there ability to make and deliver on tubs. Is there any information that might be available, so that we might better assist? A corner hot tub might be just what youre looking for. "We are thrilled to become part of the LPI family. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. Take a virtual tour of one of our showrooms. I'm still in my first year of owning this joke of a hot tub. Support - Product Videos & Documentation - Aqua Living Factory Outlets For Technical Support Please Call 423-349-2900 Submit a Service Request Register your Spa Spa Support Videos Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. I was told last year by a supervisor that the tub is my issue not theirs. Sincerely, I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. From the sales people, to management, to the repair department, this company has ABSOLUTELY NO INTEGRITY. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. Now they won't return my calls or emails. 52,990.00 5,000.00. fun diy stuff; hamster maze kit; did teeturtle make unstable unicorns; the true black tarot deck; warp brothers storage bags; from beijing with love watch online a ruin of roses series in order More LPI, Inc. View our support video guides, documentation, and spa owner's information for everything you need to know about owning any of our products. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. We are proud to provide American Made quality hot tubs. Now it's almost December and after nearly weekly phone calls to LPI, we still have no panel despite being told by several LPI reps (including ******* & *******) that it was sitting in their shipping dept w/****. What do you want to bet this company claims bankruptcy soon and everyone who already paid gets nothing. I told them I knew I was out of warranty, wasn't wanting anything free but needed to know who to call. Its also something you want to keep for several years of enjoyment. International Association of Better Business Bureaus. Login with username, password and session length. The cover seal wasn't even touching the tub as it was shipped. 215 were here. I know how to do the chemicals and how important that is having been a pool owner for 20 years. The repair man who has bent over backwards is at loss for trying to fix the cover as he gets no support from the company. Your warranty case ******, has been opened. Ready to upgrade your hot tub experience with a hot tub pergola? . Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. My electric last year jumped up $400 each month due to the issue of the cover not sitting right so the tub can not heat correctly. I really don't think it is that bad of a product, I just think they have really really really bad customer service. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. Now that winter is back we are seeing all the signs of last year. Follow and subscribe to watch spectacular Rocket League events. Yet, our baths are about so much more than aesthetics. When I followed up again. Because they are built cheap. The cover was so misaligned that i can see through the center into the tub. Still gathering info on the tub my friend got. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. 8 Perimeter LED lights. Fortunately, its relatively easy to restore the wooden panels around your hot tub. We accept payment through Paypal ONLY, the fastest and safest way. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. I purchased a hot tub from LPI/AquaLiving in June 2021 with a delivery date of Sep 2021. We told them at that time that we had called and cancel our order and received a confirmation. Learn more about what aqua therapy is and the many benefits these programs deliver. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. I have never been lied to so often by so many people in my life. It's very frustrating as we paid cash for this item, I've been patiently waiting for them to fix this issue as it has been almost 7 months of date of purchase. 2.5 Baths. Read our guide to get an idea of where to start when setting up your new hot tub. Find manufacturers and suppliers in the most extensive searchable database in the industry. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Read about how to fix it to restore your covers structure and functionality. $350,000 Last Sold Price. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. After seeing their 1 star review rating I have to say that is too high. Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. Beat local competitors. 2,550 Sq. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. I told the guy it is hands down the worst buying experience Ive ever had online in my life. If you have back pain, especially lower back pain. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Wonder what the long-term implications on quality, service/warranty is. So it's mickey moused back together. You were advised that the payments would be acceptable. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Spa Repair & Swim Spa Maintenance, If you're looking to buy a swim spa one of the first questions you ask is "are swim spas high maintenance?" Unlike others, my experience has been excellent. Jul 28, 2020 LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Does your spas high limit thermometer trip unexpectedly? Very sketchy but they have no problem charging me monthly payments while I am left to wonder if this is even a legitimate company. He found it buried under some expanding foam. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Amy takes a trip to LPI's new facility in Johnson City and finds about about the company's acquisition of Catalina Spas. white red blue wire black frog species; favor the bold memory alpha. However, within the last few months the customer service department in TN have been outstanding to work with. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. Numerous emails and messages went unanswered to **** from customer service. ****** ***** I called again because even though I have the hot tub set to run twice a day at 2 hours each time on the economy setting, it runs randomly. Keeping your acrylic bathtub from Aqua Living clean not only maintains aesthetic beauty but also promotes a more sanitary environment for bathing and relaxation. At Aqua Living Factory Outlets 0ur spas introduce new levels of comfort and relaxation into your life. It has been over 200 days since I paid for a hot tub from LPI that I never received. Easy, done. We were forced to refuse initial delivery of our tub after the shipper, Saia, dropped it three feet off of their truck, causing visible damage. After roughly 6 months I finally received the filters and enclosure panel, and a repairman was sent out to diagnose the stereo. Read more about 5 Ways Hot Tubs Improve Your Health! Bluetooth Waterproof Audio with built-in speakers & subwoofer - INCLUDED. If there are only a few people you plan on inviting into your hot tub (lucky them! So he came out again. They are the manufacturer and the sellers. BBB Business Profiles generally cover a three-year reporting period. He found a wire was not connected at the factory. Our records indicate the cover lift was received on Saturday 1/28/23. When it was delivered the entire front panel was damaged and the cover had a tear in it. 04/22/2022. The hot tub we purchased at the Rogue Valley parking lot and the one listed on the SPA INVOICE were not the same for the model. They are a subsidiary of the larger LPI International, which comes out of Tennessee. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. Now they said in August. Provincial ease meets rustic refinement in our dust aqua accent cabinet. Aqua Living Factory Outlets Houston Wellness and Fitness Services Follow View all 5 employees About us Website https://aqualivingstores.com/spas/ Industries Wellness and Fitness Services Company. After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. Learn more about Birdeye, Patient Feedback: Why Doctors Need to Ask For It. My electric usage has gone from about 8kWh per day before the tub to over 55kWh per day since its been turned on. So to contact the manufacturer just call that guy back. I come to find out this control panel is a known defective component but they continue to ship out the same control panel. I received the cover in early December and there were NO metal strips built in. The only paperwork we got from LPI,INC said SPA INVOICE with no number but it does have a Serial #181983. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. Fortunately, issues with your spa heater are often easily fixed. We have found information that says there is cooling off period and think this would apply. The customer representatives have been nothing but roadblocks and excuses. Its purpose is to strengthen the They are on Craigslist in my market. It came in December of 2021. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. SpaRetailer is the one-stop destination for staying informed and competitive in the hot tub market. inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, TN. I think they are working on improving that. 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. We apologize for the delay. Its not how most major manufacturers do it, but that is how they are going. When it comes to hot tubs, though, your furry friend definitely shouldnt join you in the water. Once it finally got up and running it has continue to leak and they send a tech who claims it does not leak but looks at it for two minutes and then leaves. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. I call the factory and they gave me regional representative I ask to trade up to a current model yup another $1000. On sale for only $4699! I dont think Dr Wellness has a tub anywhere near 20k. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. They are cheaply made and are not very energy efficienct. Our exclusive components, processes, and features will allow you to do what you deserve, relax. We plan to work diligently with all our current dealers in transitioning them to another manufacturer.. I was initially told that I was not operating it correctly until I informed them that the actual audio system was not installed. We look to resolve this as quickly as possible. With the strength of our retail stores doing so well over the last couple years, and the improving economic conditions, we felt like we needed to choose this direction and put all of our efforts into going into the retail world.. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. lpi aqua living. They do not stand up to their warranty! They continue to change the dates, since may . LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Kendrick Content 2023. Tuff Spas is a rotational-molded hot tub manufacturer established in 1999 by CEO and Founder Dave Midkiff. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. A request to expedite your components has been made. ************. When a technician was assigned to adjust the cover, he loosened the bolts and the cover fell about an inch or more down onto the tub. All products are proudly made in the USA. So now I have a hot tub that is less than a year old that does not work, a cover that was never right and no hope of it ever getting resolved. Early on I was told to expect a delay due to covid. **** still has not shipped this panel. When a technician installed it, he found that the touch pad didn't work. "We are thrilled to become part of the LPI family. I ordered my hot tub from them on June 17th, I got an update today that I might have it by Dec 5th, I a dont think I will get it this year. You get what you pay for with these. @kenmcenany- did you ever get your hot tub? . After all, opportunities for long soaks in the hot. This demand led LPI to make what Hatley says were very tough decisions about the future of the company. Text Size:millwork district dubuque apartments why did jillian leave workaholics. Up to $1,000 off your spa! Spas - Aqua Living Factory Outlets Home > Spas Unbridled change in a fast-paced world makes the health-enhancing, stress-relieving, exercise-achieveing features of a swim spa a modern necessity. Now I am told it will be in production on 1/8. BBB's information on this company is being updated, and no report is available at this time. We purchased a SPA from LPI, Inc. in June. No I sent a email and they said they would try to start building it at the end of October. View David Hatley's business profile as Chief Executive Officer at LPI. Learn about proper usage and installation of spas and bathtubs from our installation instruction manuals and informational videos below. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Thats just insane for a person being 5 days late to make a payment. They are all under 5k. This revolutionary invention allows you to control the temperature of your spa in any type of weather and any type of climate. They have proprietary jets in them. See details. In addition, my balance increases monthly and is now showing 3200.00. The headrests were missing the magnets that attach them to the tub. If youre someone who demands the best of everything, premium features like those are a need, not a want. Pool Professionals Pipeline is a robust jobseeker education program to attract new talent to the aquatics industry. Your regional case manager and technician scheduling agent are reviewing case. 140 complaints closed in the last 12 months. June 11, 2022 Posted by: grady county, ga zoning map . They agreed to send me a list of technicians in tennessee that might come look at it. Take a virtual of one of our Aqua Living Factory Outlet showrooms. I am unable to get the case manager to actually talk to me to resolve this. Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Grow your business. In early July, we rec'd a 34.5" tall panel for a hot tub, which is NOT what was ordered (54.5" tall). . Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. ***** and **** Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. I have been making payments. Tub still leaked and started to have electrical issues because of it. No matter how good the quality, hot tubs require a fair amount of support and having local support can be the difference between a good and bad ownership experience. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. I cannot recommend this place enough. Do yourself a favor and buy a Jacuzzi brand. Our instructional videos cover many hot tub topics such as: how to drain your spa, how to change temperature ranges, how to change the filtration duration, how to change the mode of heat or rest, how to locate the serial number for various spa models, how to replace the waterfall on/off valve, how to replace a pump or jet in a spa, and how to wire a GFCI for a 220v spa. I had very similar situation. Re: Curious about LPI / Aqua Living / Dr Wellness. So, it makes sense if you ever wonder, "Will a hot tub mess up my nails?". We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. Thank god. When I contacted the dealer I was referred to lpi directly. Some kind words from our happy hot tub owners! The customer and salesperson have since been in communication following the holiday season and vacation. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Our entire business has been, and continues to be, affected by the global pandemic, Hatley says. By focusing on the motions and movements of the program . This business is deceitful and your warranty is pretty useless if they dont respond. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. I was 4-5 months out from my purchase date and they said it would be done nov 1st . On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. With our AnyTemp System you can enjoy daily hydrotherapy, exercise . Discover the wellness and relaxation that a hot tub or spa can bring to your home with Aqua Living Factory Outlets. Regular maintenance and upkeep will increase your enjoyment of your hot tub, and help you get the longest life out of the spa and its components. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. It seems that the hot tub manufacturer has done a nationwide re-branding of its outlets changing them from RecDirect Factory Outlets to Aqua Living Factory Outlets. We also had issues with communications from the company for a long period of time. Dominate search results. I received no communication from lpi, but after a couple weeks I received glass balls and headrests in the mail. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. Comparisons of the different types of materials that hot tub shells are made from. Your new hot tub is a major financial investment. We currently have been carrying out bucks to fill the tub. Ordered a Catalina spa in Oct 2021 at their Aqua Living Store. One of the easiest ways to protect your investment is a hot tub cover. The smaller footprint of four-person hot, Aqua Living2023-02-13T12:34:30-05:00February 13th, 2023|Comments Off on 5 Unique Valentines Day Hot Tub and Spa Experiences, Looking to change up Valentine's Day? The service tech said this tub appears to be mishandled during shipping and was really banged around. A solution has been advised and implemented, with a contingency if it does not resolve. (704) 322-4204. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! Read about common issues that spa & hot tub owners run into and how to fix them. View Aqua Living's profile on LinkedIn, the world's largest professional community. We are not seeing an order or warranty request under your name. LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. Our new hot tub pergola is perfect for anyone who wants to enjoy their hot tub in style, and with complete control over their privacy. Full Foam. I remember seeing them 2 years ago at a trade show in New Orleans and was shocked at how cheap they weee wholesale. Find contact's direct phone number, email address, work history, and more. Many of our activities encourage members to socialize and develop friendships with other residents. We are currently experiencing this with finding appliances for the new home that were building. I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. I then filed another claim about a month later because they didn't replace the front panel. Martha Stewart Decker Accent Chairs - Solid Wood, Wingback , Deep Seating Armchair Living Room Furniture Modern Contemporary Style Sofa Decor - Bedroom Lounge, Beige : Amazon.in: Home & Kitchen. Im in Colorado and order a spa last year. Simply start adding items to your cart or contact us if you have any questions. I submitted another warranty claim about the magnets, the stereo not working, and several of the lights not working, in addition to still not having the replacement enclosure parts. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts.