Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. So, don't be shy with them at the box office. Please note that there is a maximum of ten tickets per online order. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. I have the exact same error. Tickets purchased through can be used at AMC theatres. Fandango does not offer partial refunds either. It goes against our guidelines to offer incentives for reviews. FAQs You can request this refund, Pricing varies by location. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. You can receive refunds for tickets up to 60 minutes before the showtime. Yes. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. Still no response from Fandango. I'd rather sit at home and watch a movie on tv. With 3 reservations full, you can not buy any tickets until one is freed up. I know for certain it was once it was purchased. How do I redeem colored passes, loyaltyfree tickets and concession rewards? When I got to the theatre they told me my tickets were in Milwaukee, Wi! Student discounts are not available online, and are only offered at select Paragon Theaters. How Many Tickets Can I Purchase Online? I had to re buy the tickets at the box office. They lied and said that there had been a report of fraud and they refused to give me my money. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Contact your local theatre if you have questions regarding any state or local requirements. Create an account to follow your favorite communities and start taking part in conversations. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! It can take up to two weeks for your refund to be completed. We use Orville Redenbacher popcorn kernels from ConAgra. Parents should be especially careful about letting their younger children attend. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". How Do I Apply For aJob? Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). ticket-taker) and scan the QR code on your ticket confirmation page. Some types of passes cannot be used for newly released films. I said, you're a multi-million doolar company, give me the 3 passes you owe me. They would rather lose customers who have been using them for 10 + years than giving a credit. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at Doesn't do anyone any good to get a reply 2 hours or more later. AMC couldn't cancel it. Hey all! Phone # on the card went nowwhere, so I googled them. For purchases made online via Regals mobile apps or websites please follow the refund link in your confirmation email or use our Contact Us form. How are state attorney generals everywhere not investigating this company?? for each ticket they purchase. No outside food or drink is permitted in the theatre. Refundsare not available after the booking showtime. Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. Please see Admittance Procedures for more details. To receive a refund from Fandango, please contact them at least 2 hours before your movie showtime at 1-866-857-5191 or request a refund through Fandango's customer service form. If you have an AMC gift card that begins with 6006, please email photos of the front and back to for a replacement card. DMCA. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. Did not know this until tickets were refused at Idaho theater. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. *Excludes 3D and you must have your birth date registered. Can a rating be changed? The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. Donation requests must be submitted at least 8 weeks before an event. Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. What is the purpose of the rating system? You should take this into account when requesting a refund since your request needs to be submitted before the show starts. How do I refund my tickets? Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. You have the ability to waive the service fees on Fandango with AMC Stubs. Advertise Pretty Much a Corporate ruse designed to make communication difficult. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. View number of available credits for your Movie Club account. Do not waste your time purchasing from Fandango. Parents are urged to learn more about the film before taking their children to see it. When Fandango works, it's fine. Edit your payment method for Movie Club. however i was able to use my credit by loggin in on my laptop to buy tickets. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. If you want to refund your tickets you bought with your VIP account, the same rules applyyou will get a refund for your entire order, minus the convenience fee. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Where can I find the Regal Crown Club FAQ's? Promo Code: VDAY23. It is also important to note that while we would love to play every film, especially the ones our customers want to see, what we play is usually at the discretion of the film studios. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. I get home and decide to view my tickets and I can now see the QR Code and a barcode. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. Online orders placed by Noon EST will be shipped within two business days. General admission for all adult tickets purchased for performances during matinee hours. Please see one of our theatre managers if you have any questions regarding 3-D films. That makes six. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. They probably make more money scamming than selling tickets!!! Of course, they say the same thing as before and to contact Fandango. Lux Box These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. Please notify your group sales team member if you do plan on bringing in a cake for your event. I went to Applebee's twice and earned 3 TOP GUN tickets. No, you cant. So I was at work trying to print this and no images or barcodes were popping up. By refunding that ticket you lose the right to accumulate VIP+ points. Yes! Please visit our Health & Safety Action In Regards to the Coronavirus page. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. They expire after 2 weeks (really, who goes to the movies that often?). What Do I Need to Pick Up My Tickets? REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. I went online and tried to talk to a representative about my card mishap. I selected a theater and movie and went to checkout. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Last week, I went to make a reservation to see Shazam on the weekend. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Press question mark to learn the rest of the keyboard shortcuts. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. I bought my ticket on the website, can I transfer it to the Regal mobile app? Email the gift card number, and the existing card so that the two can be merged. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. You can visit your local theatre to find their specific pricing policy. I accidentally bought a ticket to the wrong movie. Most of our theaters offer military discounts. It won't go away until after that Thursday. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. You can exchange the ticket for credit and reuse it for future purchases. Wait to be redirected to another page. Look at all the negative reviews - it is true. Fandango gift cards can be used online at only - they are not redeemable at the theater. Click Print Receipt under Orders. I finally happened to hit a movie a could actually use it on, and it won't take the code. I can promise you. What is a Mobile Ticket? DoNotPay can help you save big bucks on all lifes trifles! Children 3 to 11 must pay the child admission price. Sign into your Regal Crown Club account. . Refund Policy Press J to jump to the feed. How do I use Regal Gift Cards to purchase tickets? Only to tell me they cant help me & will have to send it to the corporate office. Impossible to get a hold customer service over phone. Even Professor Kopcha, your former writing teacher, even though he gave you a B on your To Kill a Mockingbird essay. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. Can I Purchase Tickets atFandango? Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Need a receipt? There are no refunds after the printed showtime. We are not unfamiliar w/ the use of a computer. Have you tried pulling up your order/confirm on the mobile app? How do I update/change my payment method in the Regal mobile app? When I purchase tickets online, it requests a zip code, but what if you're from Canada? Children under 3 are free except in reserved seating and recliner locations. Can I refund my ticket after I make my purchase? When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. . Would it be better to quickly delete both reservations and then go and get the better seats before they vanish, or is it possible to transfer my AList free movie to the completed out of pocket purchase? For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Please don't use Fandango for your movie tickets. Signifies that the film rated may be inappropriate for pre-teens. Why do you charge a booking fee? Minutes. Gift Cards Offers. Please note: tickets or receipts may not be printed from our app. For some reason, it showed 3 Avengers reservations, even though it should only show 2. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. I received my confirmation # and there's a link to view my tickets. Oct 28, 2015. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . HORRIBLE. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. Paragon Theaters is proud to be a partner of Fandango. What Phone Number Do I Use to Request a Fandango Refund? No, you cant. I received a Fandango giftcard for Christmas. Click on the link you can find under a headline Refund/Exchange. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Open it in your web browserand start exploring the services we can offer. This was a horrible experience and customer service was none. in /nfs/c05/h04/mnt/113983/domains/ . In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Join our "virtual" program at this link. All other General Admission seats do not allow for direct dine-inservice. Can I give them negative stars: yes they are as awful as people say. And I get to pay an extra fee for this hassle? Do the ratings indicate if a movie is good or bad? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. If you want to request a refund via email, here are the steps: Find the confirmation email you received. Enter your details in the chat box and complete your refund request. The system prompted me to log in. I can guarantee you. We also ensure all reviews are published without moderation. I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. Who enforces the ratings? Will I Geta FREE Movie Ticket on my Birthday? And you NEVER get the "forgot your password" email. Wow! Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. I never got a confirmation from it and on my bank account it said it bounced back. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Yes! Select why you want to continue (Refund or Exchange) There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. What other gift can provide action, drama, comedy and Junior Mints? This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Bought 4 tickets using a gift card & balance going on my credit card. Fandango offers refunds or exchanges, and there are several ways you can go about it. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here,, You can change the city that you're browsing by changing the location selection at the top of Regal homepage. JavaScript is disabled. To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. There Is Plenty DoNotPay Can Help You With! Does my theatre have a military discount? They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. Last week, I went to make a reservation to see Shazam on the weekend. Someone needs to shut them down if they cant do better than this. Regal Entertainment Group theatres are handicap accessible. MPAA Our "bookings" (contract with film companies) are for one week only. The application is provided on an "as-is" and "as available" basis. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. . The reservations page on AMC showed a ticket for Avengers Endgame on . Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. are permitted to be used within any Regal Entertainment Group facility. Extremely hard to get a hold of once purchased. Bought 4 tickets using a gift card & balance going on my credit card. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. I tried calling 4 times today, twice they hung up on me. What is the Dress Code at Paragon Village? Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. No children 6 and under are allowed into a "R" rated movie. Select a movie and showtime, and then proceed to purchase the ticket. In certain markets, film studios sometimes allocate films among theaters in that area. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. When Will the Showtimes Be Available? For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. Gift cards carry NO expiration date or dormancy fees. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Dolby ATMOS for additional tickets. The Regal Crown Club rules can be found here. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). At least I cancelled the payment on my credit card but unfortunately I am still ripped off because I dealt with this awful companyno wonder they have such long hold times. SCAM LIKE: Attempted to use the fandango site. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. What are the rules for contests and giveaways? Did not receive the confirmation email until 1 hour after the show started. 2sandiesmail. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Not all ticket types are available for all performances. Please email your request to If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Penny Lanes Bowl & Games You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Guests falling victim to these sites will likely have print-from-home confirmation receipts with a series of numbers that are unrecognizable by AMC's point-of-sale. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! Note: Admission policies may vary by location due to state or local ordinances. For extenuating circumstances, please consult theatre management. They called me back 3 hours later at 1AM. What is theDiamond Rewards Loyalty Program? Do You Have Student Discounts? For some reason, it showed 3 Avengers reservations, even though it should only show 2. The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. I recommend no one to use this website. I would suggest you avoid this company. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Purchased Tickets for Wrong Theater? All passes are at the box office*. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. Management cannot hold these items for guests and guests will be asked to remove them from the theatre entirely. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Yes, the rules permit movie producers to re-edit their films and re-submit them in hopes of receiving another rating. Any purchase made with a gift card must go to the box office for refunds. Enter your details in the chat box and complete your refund request. The only tickets showing on my account history on Fandango are the ones I actually want. Agency Kitchen You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Please call your local theater directly for more specific information. Some websites just DO NOT work properly & it seems At that point, locate the movie you are inquiring about and click on a showtime. For purchases made via our Regal Mobile App or the Regal website follow the refund ticket link on the confirmation email you received or use our Contact Us form. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D.