We endeavour to rearrange delivery with the customer or arrange a collection point. 2.12 Ticket Fulfillment. Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 7.1 Ownership of Intellectual Property. Why is the price printed on the ticket different to what I paid? I immediately emailed them to say I wanted a refund when I realised how much the official tickets were still being sold for. 6.11 Permitted use. Search. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogos agreement with Paris Saint-Germain. Be the first to hear about special offers. After check out the price all the sudden had gone upto100. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I think they should refund the fees, and they should CLEARLY state, along with the very first mention of the ticket price, what the handling fee is. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. 4.3 Sellers Shall Not Include Promotional Material with Tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. [protected]! Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. 7.3 Additional Policies. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Welcome to viagogo's online ticket exchange (the "Site"). Note that Your payment may be withheld if you violate this clause. 2.15 Substituted Seat Locations. This will surely increase the credibility of your complaint. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. shawn mendes tickets order no [protected]. by Ethan More 2 months ago. I want my money back how do I go about this? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Seriously people need to take responsibility for themselves. You no longer need to deliver or drop off the tickets and you can disregard any previous communication received regarding this sale. To be a member of this Site, You must agree to accept the terms in this Agreement. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). 0. 7.5 Miscellaneous. 3.1 Accurate Descriptions. Note that this is separate from any VAT viagogo is required to charge on its fees. This does not prevent us from varying these terms without reference to them. I'm Travelling - where and when will I receive my tickets? 3.3 Laws and Regulations. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. The company, which was founded in London in 2006, has a network of more than 60 global websites with customers in 160 countries. Event dates, times, venues and subject matter, which are listed on the ticket, may change. You agree that We are not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. I have contacted the numerous times as they are using a slightly wrong email address for my PayPal therefore it isn't going into my account.my PayPal email is [protected]@ hotmail.co.uk but they repeatedly keep trying to send it to jenna-williams1'@hotmail.co.uk. 21 July 2021 at 2:53PM edited 21 July 2021 at 2:55PM pbartlett Forumite 1.4K Posts If You do not qualify, do not use the Services. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. I am incredibly irritated by the atrocious lack of support I've received from viagogo customer service over the past few days. Since the email said I had 48 hours to confirm the order I did not think I would need to post them today. Please note this does not include any sales or value added tax that may be payable on viagogos fees. Is this your company? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Such notice shall be deemed given one business day after the email is sent. The event was cancelled for 25/6 due to s terror attack at the Manchester arena. Login . You agree that We shall not be liable to You or any third party for any modification, suspension or discontinuance of the Site or any Services under this agreement, for any reason. 5.3 Disclosure of Information. This was a missold ticket, not at all factual to the concert. Submit a complaint and get your issue resolved. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. Subscribe. 1.4 Modification. Event Information Order ID: 9181945 Ticket(s): Section 145 1, Row 16, (2 Ticket(s)) Event: Adele Venue: ANZ Stadium (Stadium Australia) Date: 11 March 2017, 19:30 Please do not reply to this message, as this email address does not accept incoming email. order was cancelled! But is it legal for Viagogo to charge me such extortionate fees? This charge is in addition to the amount originally paid for the tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. safemoon price prediction 2025 . We will not allow You to buy or sell tickets before You have registered with Us. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Paid ticket prices plus x5 booking fees, plus x5 postage fees to be posted to one single address. We are not involved in the actual transactions between Buyers and Sellers. If this is also unsuccessful We will not offer a refund. When booking on viagogo, even when you select the amount of tickets you want e.g. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. They were selling 3 lots of tickets all showing where you could be seated in the O2. missing persons national parks. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. We may also first deduct any amount you owe us from any amount we owe you. (More than triple the price of 3 tickets). Tickets may be substituted with comparable or better seat locations with the Buyers approval. We may investigate complaints and violations of our policies. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Why can't I see my order or sale in my account? Please help! With pop up messages reading 'you are in a queue there are 11 in front of you' and 'hurry only 1% of tickets left' along with a 7 minute timer urging me to book the tickets quickly, I was convinced that this was the official website. You may only use the Services if You can legally enter into and form binding contracts. I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity We will also add sales or value added tax on our fees as applicable. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Ticket listings are a representation of actual seat location. 2.10 Collecting Payment. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. None of my emails have been responded to. 6.8 All Sales are Final. I confirmed the sale and wanted to ship the tickets over. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. The OP never checked properly on either of their accounts if the listings were cancelled. Editor, Marcus Herbert. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Post author: Post published: June 9, 2022 Post category: how to change dimension style in sketchup layout Post comments: coef %in% resultsnamesdds is not true coef %in% resultsnamesdds is not true Note that this is separate from any VAT viagogo is required to charge on its fees. When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 7.2 Copyright. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. 6.6 No Agency. We do not control the information provided by other users which is made available through the Site. Due to a unforseen circumstance, the listing was quickly pull off and cancelled right after I was notified of the sale, which was 8 days before the concert. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. I demand my money back as they never made the concert due to it being outside on the heat. . This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on the Site. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. Viagogo probably had to manually procure tickets on eBay or something. To sell tickets, a Seller lists the tickets in the Site database. November 18, 2021 If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to find replacement tickets for the Buyer and to charge the Seller with the respective replacement fee, other charges, and/or take other measures, as . 6.4 Release. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. My event is cancelled or postponed - What do I do? 1.1 Introduction. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Please note that service fee amounts may vary by event and are subject to VAT. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. I wanted to attend the BBC's The Biggest Weekend festival and found three tickets on secondary ticketing site Viagogo, [where people who have bought tickets can sell them on]. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Sellers should use our automated online confirmation process. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Fixed Price: The Seller sets a price at which they will sell the tickets in line with viagogo's agreement with Paris Saint-Germain . You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. We were due to see Ricky Gervais at the Mayflower in Southampton today, Monday 19.6.17 at 7.30pm. Viagogo either paid a higher price for the replacement tickets or have charged you the full cost of finding the replacement fees without giving you adequate credit for what they received from the buyer. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Can I pick up my tickets instead of having them shipped? viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. Sellers will be able to see the service fee and taxes on our fees before completing the listing process and thereby committing to sell their tickets. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. There are still plenty of tickets available on the official site. 0 . Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Including any such items constitutes a material breach of these terms and conditions. How do I change the email address on my account?