Buy guaranteed tickets for sold out events at a fair price. But when we glance at other important sections like the additional convenience fees and pricing and payments, Ticketek certainly has an upper hand over Ticketmaster. I sent a message via the website and got the pdfs a day or so later. Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! Sun 2 Apr, 23. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan-to-Fan Ticket Marketplace for Brigham Young University Athletics. I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. Sat 1 Apr, 23. How do you know if theyre secondhand tickets? No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. I have provided this evidence to Ticketmaster Resale. Consumer Federation of America, Fan Freedom, National Consumers League, Protect Ticket Rights and Sports Fans Coalition, have released a set of principles called 'The Ticket Buyer Bill of Rights'. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Thu 30 Mar, 23. Accessible Seating I will not be purchasing any tickets via Ticket Master again & would recommend that others steer clear. e!!! The lounge open 30 minutes prior to the main arena doors on an event day. There are now 6 discount code, 8 deal, and 1 free shipping promotion. Abhorrently bad process for handling refunds and rescheduling due to illness. . Adjust the price slider to $1. Good luck. (which is not true) and therefore I would not be paid for them. 1300 558 878 select option 1Open 9am - 5pm (Sydney time)Monday - Sunday. Most of the sellers are sole brokers and the entire control of pricing of tickets is in their hands. Only option is to put in request online and then wait. Although both of them have many similarities, we can still differentiate them based on services and policies. Please let me know if anyone had gone through this issue and how did you all solved it! *These tickets are also listed on Ticketek Marketplace if you prefer to purchase via the original seller, however the platform adds a service and handling fee ($17.95) a reissue fee ($14.85). And operates and ( the & quot ; ) ) for an Ticketek mobile you. I assumed they were just really swamped at the time. Find a selection of real tickets for the hottest upcoming events listed by fans at no more than 10% above face value. Smart move, I did the same. Trusted by event lovers around the world, Send your unique link to the private . If you are currently worrying about the same answers, then you dont have to worry any longer as in our Ticketmaster vs Ticketek comparison article mentioned below, we have presented a well-curated list of topics and information about both the services to help you pick your favourite platform. An administration fee of $10 will be charged. Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. Ticketek does a terrible job of managing this chain of private parties. If as many people forward thier experience to the Ombudsman as have made comments here they will be certain to investigate. Keep in mind that you should make your request within 60 days after the event date. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. No reply emails or any form of communication. By the 10 days, I meant that they said I would he given the money 10 days after the match. Oct 21, 2021. All patrons are welcome, but if you're a RAC Member, flash your membership card for priority entry. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. That's a difference of $596.71!!! Sell tickets directly from your Ticketek Account. Tickets bought through Ticketmaster Resale are fully covered by Ticketmaster's guarantee. I received an email stating that they had been purchased and the money would be in my account 10 days after the event. to then often have to go to their desk at the venue to follow up the issues. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Knotfest. Basically avoid if you can find another way to sell your tickets. Always quick, always easy. 10 business days I think is more than fair. Is that normal? Have consumer affairs gotten back to you? Not that they are necessarily wrong, but people often don't comment when things go routinely right. receipt and SMS confirmation. We use dedicated people and clever technology to safeguard our platform. I have now received a final response on 4/5/21 (3 months after my initial enquiry). has affiliate partnerships. What a disgrace!! Bank details are correct and theres also a current credit card number that the refund can be processed against. Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. 20 days ago. Safe, Fast and Verified The fee is per transaction so you only pay one fee regardless of how many tickets you purchase in the transaction. These include cookies that allow you to be The tix are currently for sale on Ticketek Marketplace but we are happy to sell direct so buyer doesn't have to incur booking / transfer fees. I paid the additional cost in checkout for refundable tickets. Safe, Fast and Verified #Seinfeld tickets already on eBay and Ticketmaster Marketplace for 400% markup! This meant that I had to sit & concert was standing room only. Total Sale. These links can be pasted on our mobile ticket I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!! I replied and asked for a direct line or email address to speak to management/no reply since. You will be directed to Ticketek, which is the only authorised ticket seller for the Melbourne season. If you are reselling your tickets on Ticketmaster , there is also a resale service fee based on ticket face fare. This company has deliberately been set up to scam people and then use fine print to try and justify their behaviour.I recently sold tickets to a concert that I would not be able to attend. "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. aren't issued See Tickets. Open a Virgin Money Go Transaction Account today and make a purchase in the first 30 days to receive a $75 Ticketek Gift Voucher, plus 5,000 bonus Virgin Money Points. 1. . I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. Yes, you can get them online with values ranging from $25 to $250. No upcoming If you look closely at your original order confirmation email, there is a section that I only contacted them about it 4 days ago. I purchased AFL tickers from a Ticketek outlet and they charged a $2.50 transaction fee. So I hope it will turn up! Ticketek tickets you no longer need. The ticket scalping scene - politely called the "secondary ticket market" - has seen a huge change in the last few years, as dedicated resale websites have moved into the market. I want an refund, yet there is no way I can get it. Maybe you can give it a try now. Tixel has helped hundreds of thousands of people change their plans without getting I tried calling, emailing before the show, had I had a response we would have made the show. Two years ago, she mentioned how a chatbot solution could help us . The majority of tickets may exceed face value and . As for delivery, you can either opt for a physical ticket and ask them to deliver it to your doorstep or you can go with a virtual ticket and save some money. Ticketek Terms and Conditions of Sale. Date of experience: August 27, 2022. Thank you. I am yet to receive any money and there is no where to contact anyone. LB. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . Dyson Hair Dryer Cord Management, . I have sent my concerns to the Victorian Ombudsman. Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. All; . No contact phone number any more for issues. Buy concert tickets for top tours and festivals - Live Nation is your premier source for latest tour news, artist insights, exclusive videos, photos, and more. If you've forgotten your account details, never fear we also . Companies can ask for reviews via automatic invitations. Both Ticketmaster and Ticketek offer platforms that are easy to use. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. . $75. Clunky unhelpful booking site for Mary Poppins Melbourne. This may vary slightly depending on which delivery method you choose. So, we can say that it is uncertain which among Ticketmaster vs Ticketek is better and besides, it entirely depends on you,. (ie the amount you paid for the tickets less any ICC T20 World Cup 2020 service/delivery fee and credit card charges). We recommend using the Ticketek app method of listing a Ticketek ticket on Tixel because You will be able to find discounts of up to 30% on selected shows. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Press J to jump to the feed. bought twice on ticketek marketplace, no issues both times, i'd personally only buy secondhand tix on there so i know i can actually get in. ago. Press question mark to learn the rest of the keyboard shortcuts. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". There is no customer service centre you can call, just an automated voice call telling you to email. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. Did it take long. My poor experience is with TRYING to use this service and their customer service, or lack of.I was unable to list my tickets for sale where others had already done so for the same concert. Yes! Ticketek Marketplace is a secure online portal where customers who have previously purchased from Ticketek can quickly and easily . Their customer service to follow up and right the problems is poor. you can just upload the file on this page and in a few clicks your listing will be live. Seven tries before I finally got my second choice of seats. Next day tickets show up on Ticketmaster Marketplace for 3x the price, what a ripoff. Postponed and Cancelled Events. you have AU. PDF tickets from Ticketek. It is one of the worst online services ever, horrible website and interface, nothing works as it's supposed to. As it got closer to Christmas I started to worry, as they were to be presents. In business since 2010, we are the original broker services automation platform. The Professional plan costs $39.99 a month and includes perks like the ability to run free shipping promotions and in-app ads, customize shipping fees, and add additional users to your account. Mar. etc. I have not been paid yetI have taken the matter to the Dept of Fair Trading. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of Please respect this by keeping the discussion on topic, and devoid of any political material. - 2! All Theatres and productions and sporting events should seek alternative partners. However, Ticketek Marketplace will enforce that tickets resold are capped at 10%. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! Requesting a Refund. Note that the prices are not set, even for the similar seats for similar events as tickets are being sold by different individual sellers mostly. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. Its ticket resale without the hassle. Just follow the instructions given under the below-mentioned subheadings and you will be done with the work within a few minutes: According to Ticketmasters policy, on the average amount of ticket price, 30% of it is being charged as fees. as files or special links. To sell your Ticketek ticket on Tixel, you must first upload a PDF file. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? . After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. phone and you can see your tickets there. But in case you were not able to find the answer you were looking for, then you can opt for fan support service where the fans support representatives are available from Monday to Sunday starting from 9 AM till 12 AM, midnight, ET. Can I purchase tickets at the Box Office at West HQ? Not user friendly or time friendly . List your ticket in three easy steps. Buy guaranteed tickets for sold out events at a fair price. . The answer is simple by using online marketplaces like Ticketmaster and Ticketek. issues and conforming to regulations. Would definitely use again! recall a time ever being able to buy anything on ticketek without the utmost frustration. Complained via customer care webform which didnt even have an option for the relevant event. The Musical Brisbane tickets via Q How can we get rid of Ticketmaster, surely we deserve better in Australia? * Then they charged me listing fees for the sale of the the tickets (even though according to them the sale didn't happen) Poor service really. Charges 30% fees in the total amount of tickets. Why does Ticketek Marketplace charge fees? Your email address will not be published. All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. The new platform will go live later this month at Please click here for more information on Accessibility or contact Ticketmaster's hotline for THE LUME Melbourne on 1300 446 925 to purchase your accessible tickets with a free companion ticket on the provision of a companion card. So this also means that not only have I paid extra for my tickets, but they may even be dodgy. They need a better system and more staff it seems. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Ticketek will charge you the service or delivery fee based on your location and per transaction and nothing is set. The Radiation Pressure Is Given By, Anyone know much about the marketplace? Ticketmaster Resale is an open marketplace for the sale and purchase of live event tickets. We will then issue the buyer with a new ticket that will have a new barcode. If you think your issue is common, then you can first try looking at Ticketeks FAQ section. Scroll down and click the big "Sell Your Tickets" button. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. I don't have an email address or access to a computer. Fees. Unlike auction and classifieds websites, Tixels ticket resale offers advanced Ticketek is not owned by Ticketmaster. In my situation, I sold the tickets but the event got cancelled. Their customer service to follow up and right the problems is poor. Version 5.22 B82 R0 If you are talking about the field then yes, Ticketmaster is the same as Ticketek and both work in the ticket marketplace industry. what exactly is their $15 fee paying for? Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. eBay notably offers five different subscription tiers, ranging from a $4.95/month plan all the way up to $2,999.95/month enterprise plan. It is a part of TEG Private Limited, a leading Live Entertainment, Data analytics and Ticketing company in Australia. . I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. I had no idea where to post this, so thought I'd post it here and ask for advice. Created by Nicole Bowman. Does anyone know what I can do? 30. I conducted my own investigation & contacted the original vendor, which (to my surprise) confirmed that the ticket was scanned into the venue. I had a similar experience in May-June, it seems like theyre still struggling. [2022], Ticketmaster vs Seatgeek: Which Is Better For You? It seems like ticketmaster is a very dodgy site. After tapping on the option, add all the valid details about your ticket. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. I sold my tickets, received an email that they were sold and that I would receive my money 7-10 days after the event. It has been 2 months since the event that I sold my tickets was held with 5 tics worth app $1000. Would I ever get the tickets! In short, both companies offer platforms that are easy to use. Tickets from $652. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Search. After you find the event you were looking for, tap on it to view all the important details like the date, timing, etc. Indy 500 Snake Pit presented by Coors Light The Indy 500 Snake Pit presented by Coors Light is the ultimate festival of fun, friends and some of the biggest electronic music acts in the world - all while Indy cars roar past at 230 mph. Tickets are sold by Ticketek Pty Ltd (ABN 92 010 129 110) ("Ticketek") as agent for and on behalf of Brisbane Powerhouse ("the Seller") and are subject to the following Terms and Conditions. are therefore always enabled. Ticketmaster vs Ticketek Which is better? You will be able to receive notifications from the mobile app when your favourites are coming to town and when tickets are on sale. Angie-P 6 mo. Refunds, Payments and Exchanges. 2 February 2023. But, since Ticketek offers you Afterpay, its buy now and pay later service will be helpful if the amount of ticket is big. Log in to your account and click on View our waitlists on the homepage. Thank you so much for taking the time to comment! is not on the list, The only way to buy one was to ring the number listed on the Ticketmaster website. Does anyone know what to do about this? The $41 itself doesn't have any superscript that leads to an explanation. The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. I did not use that link as Luckily i had already sold the tickets by another website, as the concert is on in 1 weeks time. for all major ticketing companies, We use cookies to make your experience on Tixel better. October 1, 2019. Ticketek claims to offer you thousands of different experiences in live events across your liked categories. Get a real job. Press question mark to learn the rest of the keyboard shortcuts. Ticketek account. Amanda Allison. How is scalping allowed, who is the ombudsman I can go to for this? The first payment may be due at the time of purchase. Now you can communicate to Ticketek Support through this site. I accidentally bought extra concert tickets and wanted to sell them. General. Find trending events near you. aren't going Ticketek - With over 40 years' experience ticketing the biggest live events and venues. AA. Mechanic Shop For Rent Paterson, Nj, HOME; INTERIORS; EXTERIORS; OFFICE & PORTRAITS; PUBLICITY/EVENTS; CONSTRUCTION; INFO In fact, a study by the U.S. Government Accountability Office found that ticketing companies charge an average of 27% of the ticket value in fees. Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. I've bumped the ticket by responding as recently as January 2023. Has pictures/video. They are $150 each so I'd like to resell them - but from what I've read on here, I'm nervous about using the Ticketmaster reseller site. 24. Both Ticketmaster and Ticketek are authorized and well-known marketplaces featuring individual sellers, clients, and buyers from worldwide. The above discounts are the most recent Ticketek Gift promotions across the internet. When you bought your ticket(s), Ticketek sent you an email with a file attachment a PDF file that contains one or more . Ticketek will deliver a full-service solution that will utilise the knowledge and relationships of Motorpoint Arena Nottingham's existing ticketing and customer services . And the sellers have an upper hand under this category as they are not charged any additional amount or charges for selling the tickets on Ticketek. Not only that, but Ticketmaster is now offering its services in across 32 countries and mainly deals in categories like sports, concerts, family and theatre events. It was quite a bit of money, and I'm worried about losing it. mobile tickets. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Here are 8 tips for writing great reviews. 2 x A reserve tix for Lorde at Aware Super Theatre, Monday 13 March, 7:30pm for sale; face value. We may earn small commission from the products mentioned in this post. Ticketek Marketplace Terms and Conditions of Sale. Australian F1 2023 - Saturday Only. You can subscribe to a wide variety of live events and Ticketek will contact you when there is new information. @Ticketek_AU + scalpers . Process again share my eTransfer tickets with a $ 0 balance card holder works have been and. Our Ticketmaster vs Vivid Seats: Which Is Better For You? You will have to visit Tixel to sell your ticket as you cant directly sell your ticket through Ticketeks website. Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. . It did however advise that i could now get in contact with Ticketmaster Resale website via a hyperlink that they had provided in the email. We decided we'd go to the show if the tickets don't sell, but I'm going to be really pissed if we show up at the door and are told that our tickets are not valid because someone bought them while we were on the way there! ?DO NOT BUY TICKETS FROM TICKETEK! . No way to recover tickets. has links for each of your tickets purchased. Check out the Ticketek Marketplace site for more information. I used it to sell tickets to Penn & Teller (due to Covid wahhhhh). 104 Views. All you need to apply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia. The service and handling fee covers the end-to-end service delivery from the time of purchase through to staffing at events, technology, relisting the ticket for resale and suppor Ticketek Marketplace is the only official re-seller we approve. If the above doesn't work, try contacting 2018-2023 Tixel Pty Ltd. ACN 625 710 581, The safest way to resell tickets to any Also, among the good list of payment modes Ticketek offers, you can also opt for Afterpay and pay for your entire amount in 4 installments. . Be sure to check our page often for the latest coupons. your Ticketek account. All rights reserved. on Ticketek, you can sell it on Tixel. Note that the price is $41. Ticketmaster Entertainment INC, popularly known as Ticketmaster is an American ticket sales and distribution platform with almost 50 years of experience in this field. At times, you will have to visit another website to confirm your purchase. But if this happens I will complain to the Ombudsman again as I am certain there will be an avenue of recourse if the tickets are not genuine. I don't have any other social media but if I must, I'll try on Twitter too, thanks. The tickets can be purchased on Ticketek Marketplace at: Look for the $330 listing which includes the Ticketek Marketplace fees. Then I looked on Trustpilot at their reviews and really started to worry! The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. It's a great practice to set a temporary password in your Ticketek account before doing Every ticket exchanged is reissued into the name of the new owner and Info Guide the card holder ticket limit, Ticketek Marketplace > 2022 Events ticket you! I have definitely been scammed. Firstly, create an account on Ticketmasters app or website. When Ticketek get back to you, it will come through as an email. price. Sure, you can opt for Afterpay at checkout to settle your payment later if your order amount is above $50. If you cannot attend a performance you hold tickets for, you can re-sell these through Ticketek Marketplace, this is an authorised re-seller and tickets sold or purchased through this site will be accepted at our venue. Unknowingly, I was obviously redirected to the resale site where I paid $949.51. Get your tickets quickly as they are usually available for a limited time only. I booked some Elton John tickets but didn't receive the pdfs in the original email confirming the purchase. this, if you are McMillan sued Tickemaster, claiming they violated the provision of the Akransas Deceptive Trade . Easier and quicker to open up a back account and that takes foreverId suggest looking at your website and reworking it to fit modern day standards. Site poorly designed & difficult to navigate. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. A: No, all tickets are only available within 72 hours of the performance date. If you google "Victorian Ombudsman" you will find both the Postal Address and an email address. as seen in. 90. r/australia. 3.) Apart from the convenience fee, it doesnt charge you any other taxes and processing fee. The working of Ticketmaster is similar to any other trusted marketplace. Has anyone had any luck getting their money back after complaining to the ACCC? Report. Help? Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me!