The online secondary ticketing market has been around in the U.S for over a decade, however, in many countries, this type of business model is relatively new and unknown. To subscribe, click on the button below and copy the URL into an RSS reader. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. WebOUR PARTNERS. It AtStubHub, our mission is simple: help fans find fun. What had initially been a relatively low-risk career move for me with mostly upside morphed into a high-risk situation, with the company now in unexpected peril. By June, we had completed the majority of our restructuring, including the downsizing of most of our senior leadership team. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. These statements are based on eBays current expectations, forecasts and assumptions and involve risks and uncertainties. WebNYC Flagship Office - Stubhub. Field Operations and Last Minute Services. How do I ask Stub Hub to list an event for which I have tickets? hours. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. HEADQUARTERS. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Stubhub serves customers worldwide. To subscribe, click on the button below and copy the URL into an RSS reader. 1412 Broadway, New York, 10018, USA. Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. StubHub, a ticket reseller born in San Francisco, will close its SoMa office and lay off more than a hundred workers. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. The transaction, subject to customary closing conditions, is expected to close in mid-2016. He was thrilled to be buying his old company back fourteen years after hed left it. Alternatively, Email Address. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Joel Santirso Senior Product Manager. Joo Almeida D'Ea Head of Integration Office. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. WebHow To Contact StubHub Corporate Office Headquarters. I expected the job to be challenging and anticipated risks to my professional success related to my leadership execution, competition and changing priorities from our corporate parent. WebStubHub's Field Operations. Restrictions apply. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). We'll do our best to get back to you in the next 24 Read on to get the help you need to contact StubHub. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. The company now has a presence in more than 40 countries and is a market leader in southern Europe and Latin America. She sits on the board of directors of Urban Outfitters and will remain Chairman of theBoardlist. We use cookies to make wikiHow great. Terms of the deal are not being disclosed. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Eric Baker Founder. Ticketbis makes it easy for users to attend events all over the world. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-460px-Contact-StubHub-Step-1-Version-2.jpg","bigUrl":"\/images\/thumb\/2\/26\/Contact-StubHub-Step-1-Version-2.jpg\/v4-728px-Contact-StubHub-Step-1-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"

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\n<\/p><\/div>"}. Webwww.stubhubcorporate.com Contact Information Headquarters Calle Don Ramon De La Cruz, Madrid, Madrid, 28006, Spain +52 8339800529 StubHub Corporate Profile and History Stubhub Corporate is the exclusive B2B division of Stubhub, an eBay company and the worlds largest ticket marketplace. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and the first live entertainment rewards program, Fan Rewards. And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. We are thrilled to be a part of the eBay family, and we look forward to continuing our innovation in ticketing as part of the StubHub brand.. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. 2697 Lakeville Rd. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. If the only thing you know about sports is who wins and who loses, you are missing the highest stakes action of all. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Instead of a smooth and happy departure, I now had to scramble to keep the company going for an indeterminate period of time until the live entertainment sector managed to recover. Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Singh Cassidy has also held senior leadership positions at Google, including President of Googles Asia Pacific and Latin America business for more than five years and started her career at Amazon and Merrill Lynch. In this regard I was right; but major unforeseen risks would also unfold on my journey. For More information on partnership opportunities with StubHub, contact partnerships@stubhub.com. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. customersupportuk@stubhub.co.uk. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. WebStubHub phone numbers 1866 788 2482 4 7 USA & Canada 1800 770 534 0 0 Australia More phone numbers StubHub website www.stubhub.com What is StubHubs email WebStubHub is an American ticket exchange and resale company. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. With the acquisition of Ticketbis in August 2016, throughout the world, StubHub provides the total end-to-end event going experience. 1 if you bought tickets and you have a problem with them. Eric McClure is an editing fellow at wikiHow where he has been editing, researching, and creating content since 2019. Events Parking. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. StubHub is an eBay company (NASDAQ: EBAY). WebSend us a message. Since I had no interest in serving as StubHubs number two leader after the merger, he and I agreed amicably that I would depart shortly after the transaction closed. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ Our RSS feed includes all eBay news articles published on this website. StubHub, the worlds largest ticket marketplace, recently announced the opening of its flagship retail store location in New York City. I was now even more convinced of this strategy, and lobbied eBays CEO to allow us to acquire other ticketing companies so that we could compete more effectively against our main rival, Ticketmaster/ LiveNation. Open our virtual assistant, click on "Contact form" and let us know how we can help you. StubHub Phone NumberCall StubHub customer service faster with GetHuman. Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!StubHub's Best Toll-Free/800 Customer Phone Number. Contacting StubHub - by phone or otherwise. San Francisco, CA 94105 USA. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. This Supreme Court Case Could Redefine Crime, YellowstoneBackers Wanted to Cash OutThen the Streaming Bubble Burst, How Countries Leading on Early Years of Child Care Get It Right, Female Execs Are Exhausted, Frustrated and Heading for the Exits, No Major Offer Expected on Childcare in UK Budget, Biden Gives Medal of Honor to Trailblazing Special Forces Member, Climate Change Is Launching a MutantSeed Space Race, UK Braces for Rare Weather Event That Risks Late-Winter Freeze, What Do You Want to See in a Covid Memorial? Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. Insight and analysis of top stories from our award winning magazine "Bloomberg Businessweek". StubHub will send you an email with instructions on how to claim your refund or credit. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. This could mean nothing, although it may be a sign that Facebook will be faster than Twitter for social media. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. 3 if you sold tickets already and have an issue. Within nine months of my arrival at StubHub, thats exactly what happened. Two big events changed our journey, one of them a subway (an occurrence we could potentially anticipate), the other a coconut (a freakish, truly unexpected event). It was now time for me to leave and begin my own next chapter, secure in the knowledge that I had completed the critical work of helping the company survive the immediate Covid crisis and stabilize for the longer term. The implications for my own role at StubHub were uncertain. If youre in a rush to talk to someone, press 4its usually the fastest way to get someone on the line. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. WebStubhub, Inc. operates as an entertainment ticket agency. It's often the quickest way to sort something out. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Enjoying This Built In Excerpt? Every order is 100% guaranteed. Singh Cassidy brings decades of leadership and technology experience as a founder and CEO spanning ecommerce, digital content and business development. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). Understandably, the situation remained difficult and challenging, with many still frustrated as we managed the tangled mess between sellers, buyers, leagues, venues, and more. Together, the StubHub and Ticketbis marketplaces represent tremendous value and opportunity for fans around the world to experience the events they love, whenever and wherever they are. We would be the company acquired, not the ones doing the acquiring. At StubHub, our mission is simple: help fans find fun. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. The Utah-based firm announced on LinkedIn it StubHub doesnt offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. StubHub was a brand I knew and loved. StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. In February of 2020, we sold StubHub for $4 billion. Jeff Zwelling TBD. % of people told us that this article helped them. Stubhub serves customers worldwide. Founder oftheBoardlist, Former President ofStubHub at. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. 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Its possible that someone with an identical problem has posted for help before. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support The Company offers tickets for live sports, music, and theatre events. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Arnaud Collin Global Head of Marketing. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking NYC Flagship Office - Stubhub. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Level up your tech skills and stay ahead of the curve, A comprehensive look at the most efficient ways to resolve an issue with StubHub. Alternatively, you can send us an email at Does StubHub have live chat? StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). You should not rely on any forward-looking statements. The acquisition of Ticketbis is not expected to impact the second quarter 2016 or full year 2016 guidance that eBay provided most recently in its first quarter 2016 earnings announcement. Whether online, mobile or in person, StubHub is dedicated to connecting fans to the artists, athletes and performers they love. stubhub inc. WebStubHub has 21 current employee profiles, including Founder Eric Baker. I live in Singapore where the StubHub app is not avail. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. 199 Fremont Street, Floor 4. All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. All rights reserved. form" and let us know how we can help you. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Now, as a newly private company owned by another private company also strongly affected by the pandemic, we had a much smaller balance sheet and faced an industry shutdown ruining our entire business. Call 1-866-788-2482 to speak to a customer service representative from StubHub. StubHub is an eBay company (EBAY). "In a world where the richest moments in life are becoming less about the things people have and more about the experiences they have to share, the acquisition of Ticketbis will allow us to connect millions more people with inspiring events, said Scott Cutler, President of StubHub. wikiHow is where trusted research and expert knowledge come together. To compare, worldwide StubHub employees have given a rating of 3.4 out of 5. I ordered tickets but can't view them online even with the access code. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Musk Made a Mess at Twitter. Being OK With Spectacular Failure. Web199 Fremont Street San Francisco, CA 94105 https://www.stubhub.com/ Phone Contacts Main: (415) 222-8400 Customer Service: (866) 788-2482 Customer support is available Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? StubHubs customer service line is available from 5:00 AM to 9:00 PM Paci The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Founded in 2,000 and with presence in over 40 4 if you have questions about listing tickets. StubHub will refund your money if an event is cancelled or moved. The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. Prior to accepting my role, I had come to believe that the ticketing industry would need to consolidate through mergers and acquisitions, and that StubHub could play a key role in this evolution. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. Buy Sukhinders Book! The contact number is only for US and Canada. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Our RSS feed includes all eBay news articles published on this website. We connect fans with their favorite teams, shows and artists and introduce them to the ones they'll love next. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. We did the best we could, offering a combination of 120 percent credits on the site toward future purchases and cash refunds in certain states, and trying to communicate transparently. Sukhinder Singh Cassidy will become the president of StubHub, a division of eBay Inc., starting May 2. StubHub is the largest ticket marketplace in the world and enables fans to The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Olivier Ropars Vice President & CMO. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact.