(866) 488-8719 Enroll Today No additional wireless equipment is needed. IT Standards Access our complete library of DICOM Conformance and IHE Integration Statements. Please choose your model based on the last 2 digits of your product number, for example RQ1280/21. Submit Incident Report| You can select the service option that fits your lifestyle and get fast, 24/7/365 access to help when you need it. A loud siren-like noise is emitted from the pendant during an emergency situation if the personal response agent or first responders are having difficulty locating the user. This package includes the AutoAlert feature, a pendant with an emergency help button and an "in-home communicator with two-way voice communication.". Lifeline offers a 30-day, money-back guarantee and a one-year warranty on its products. If you need to cancel your order, please call us as soon as possible. Consumer hotline: (800) 392-6066 This includes all Lifeline HomeSafe users with a cellular communicator, GoSafe users with a cellular communicator and mobile pendant, and GoSafe 2 users with a mobile pendant. We have a Lifeline medical alert system to fit your unique needs. 111 Lawrence Street, Framingham, MA 01702. They called my responders and one of them was just a little over a block away, and she was here in just no time flat. A highlight of the HomeSafe Base Standard is the buttons battery life which lasts for years. Fall Detection Devices and their Use with Older Adults: A Systematic Review. (Lifeline doesnt get specific about range, unfortunately.). The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. Customer Services Portal Have a non-critical service request? Call us today at 855-345-0130. If youre interested in an option that costs less up front but includes a reminder service, read my review of Lively alert systems. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. CT 2. How frequently do I need to change the battery and what type of battery is needed? Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Pendant coverage is subject to the device location, environment, equipment, and facility conditions. A Thought Leader in the Healthcare Technology space. This feature will bring peace of mind to caregivers of loved ones living with dementia, among other medical conditions. Troubleshooting attempted to solve the issue Has a Philips technician already been informed about the issue? The Lifeline wireless communicator, powered by a third party cellular provider is easy to set up. 6. In some states, Lifeline is obligated to charge you tax on any applicable rental or service. Message, some long text goes in here and some boring description to be overwritten programatically Register your Philips product You'll receive exclusive offers, extended warranty, easy access to support, tricks, tips and how to's. Repair your product and give it a second life Repairing your product helps it to last longer and reduces the environmental impact of your purchase. How to Get a Medical Alert System for Free, Best Medical Alert Systems With Fall Detection, Landline connection costs $29.95 per month, Cellular connection costs $43.95 per month, Landline connection costs $44.95 per month, Cellular connection costs $58.95 per month, Mobile app to connect caregivers and family, Optional Lifeline Technician Installation fee: $99.00. By clinical application Clinical application courses for monitoring and imaging systems and software designed to support clinical excellence. Lifeline medical alert systems are compatible with Philips Cares, a free app for caregivers. If you read our most affordable alert system guide, you will see that Lifeline isnt the cheapest medical alert brand out there. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle. Military members are also eligible for special savings. Were here to help. If able, users should always press their button when they need help. You can reach a support technician via phone or live chat. For in-home coverage you can choose between landline and cellular units. Call us to learn about the options in your area. Lets start with activation fees. In addition, many companies charge for shipping (as much as $15). Lifeline offers a range of in-home and on-the-go mobile alert systems. If I had a parent with dementia who wandered from home, Id really like to know their location. But when it comes to reliability and advanced location detection, Lifeline is a top choice. Please try again or contact Customer Service at (505) 923-5700 or 1-866-388-7737 for assistance. or contact your community caregiver. This service is helpful if you'd like to have someone go over everything with you and ensure that your device is in working order. When the battery has about 30 days remaining, it will send a signal to Lifeline and a representative will contact you to make arrangements for the replacement. HomeSafe Standard is available for landline or cellular service. (, Philips and Humana team up to improve care for at-risk Medicare Advantage members. We recommend self installation for $19.95 installing a system is simple and easy to do. This system offers unique at-home features such as motion and air quality sensors. Lifeline offers three unique medical alert systems: two home-based and one mobile unit. Prefer to find a solution online? Tocontactour team on investor matters, visitour Investor Relations contactspage. We are independently owned and the opinions expressed here are our own. Over 1,500 positive customer reviews and a 4.6/5 rating.Recommended by over 200,000 healthcare professionals. Welcome to Philips Support We are happy to help you. Follow the directions in the instruction packet included, or call us for assistance. Who Its Best For: HomeSafe with AutoAlert is best for seniors who spend most of their time at home and want the extra protection of automatic fall detection. Requires user account. And this is a good time to be shopping for a Lifeline at-home system. Find all investor-related information inourInvestor Relations section. Lifeline has updated its Lifeline Cares mobile app, a service that connects device wearers and caregivers in a hub to manage alert devices and share notes and updates. Please choose your product category below to find the correct details. I like that the plug-in base system has a 30-hour battery in case of a power outage. Disclosure: We are a professional review site that receives compensation from some of the companies whose products we review. We are always interested in engaging with you. This website is using a security service to protect itself from online attacks. Philips 3.9 Remote in Boston, MA In addition, they are responsible for building relationships, driving sales growth, in-servicing accounts on core service lines and attaining corporate goals Posted 30+ days ago Quality Compliance Auditor Philips 3.9 Remote Assure international regulatory compliance of the Philips Connected Care quality system. We've made it easy to choose a medical alert system! Koninklijke Philips N.V., 2004 - 2023. MR 4. Philips Lifeline does not require long-term contracts, and customers who return their device within 30 days receive a refund for their monitoring costs. Lifeline at a Glance Summary Cost:. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. Today, we are redefining what it means to be there at every point in the aging journey. The HomeSafe system is available for landlines and cellular service. (Some systems . Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Lifeline offers three medical alert device options: HomeSafe Standard, HomeSafe with AutoAlert, and On the Go Mobile Alert System. At Lifeline, our customers are our lifeline and we listen attentively to what they have to say. There are currently no items in your shopping cart. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Since 1974, more than 7.5 million people have counted on Lifeline for always-on support tailored to their needs. At Lifeline, were dedicated to the highest levels of customer care and satisfaction. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. HomeSafe Cellular Quick Setup Guide (pdf) How to connect your mobile system GoSafe system A unique extra that Lifeline offers is its medication dispenser. (More details coming up.). Previously, shes written for national publications such as Country Magazine and Sierra Magazine. Features include: waterproof help button pendant or wristband and two-way communication through an in-home base. 5. Find below easy access to our product support information. Customer service and technical support at 1-800-816-4885, select. But the equipment on sale for this price requires a landline and isn't designed for more active adults. Bay Alarm Medical. On top of that, Humana also offers Philips . Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. At Lifeline, were here to support you. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. The action you just performed triggered the security solution. However, you may cancel your service at any time with no penalty. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. Click here for important information about the recall of certain Philips Respironics Sleep and Respiratory Care devices. At U.S. News & World Report, we rank the Best Hospitals, Best Colleges, and Best Cars to guide readers through some of lifes most complicated decisions. Lifeline also charges a $99 device fee for this on-the-go system, and then you choose between a $24.95 self-installation fee (recommended for most) or a $99 professional installation fee. Voice extension is a feature that requires an additional box with a speaker enabling two-way talk to take place with the base station from another room. One thing you may like is that Lifeline offers free equipment for its systems. Overall, Lifeline tends to be slightly more costly than companies in our Best Medical Alert Systems of 2023 rating. If yes, we need the name of the technician Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. Any special requirements you might have, for instance, specific day when it is not possible to stop the device to fix the issue, Covid-19 or other access restrictions, etc. For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 Features include: waterproof help button pendant, automatic fall detection at no extra monthly charge, and two-way communication through an in-home base. Lifeline requires an upfront $99.95 activation fee and charges $49.95 per month with fall detection. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status., For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com. Terms of Use| (2021). We can dispatch the right help for every situation at the press of a button from a neighbor, a loved one, or emergency services. Submit it online 24/7 at our self-service portal. Cloudflare Ray ID: 7a27cdb6599c3916 Philips Lifeline Live your life your way, with Philips Lifeline. Want to speak to a technical or sales representative via phone, or get a mailing address? Access key account, product and service information as well as your available training opportunities from one place. Hear a Reassuring Voice: A caring Trained Care Specialist, available 24/7/365, will quickly assess your situation and determine what help to send to you. Monthly cost for mobile GPS tracking option: $25 or $30 . I purchased a device on the Access Wireless website and am having trouble with the device. No. And then there is an installation fee. The wireless service is provided with the Lifeline service. Other brands have medication reminder services that cost much less, but the Lifeline option actually dispenses medication, which helps to reduce the chance of dosage errors. If you add fall detection, there is no need to press a button. Visit your local customer care page for all product-related questions and online shop support. Yes. All rights reserved. Find security status documentation with product-specific vulnerability updates, as well as current and past advisories. You are about to visit the Philips USA website. Call for a FREE Quote 855-651-7015 or Get Your Free Quote Call 855-651-7015 or Enter Zip Code for Rates GET STARTED STEP 1/2 Popular choice for seniors on ConsumersAdvocate.org Why Philips Lifeline? It costs $29.99 per month and comes with an in-home communicator and wearable help button. What do I do if I need to order AED supplies? PC. Many call operators are bilingual and speak both Spanish and English. FYI: If you arent happy with your Lifeline system, you can return it within 30 days for a refund on equipment and monitoring. IGT 3. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Payment is due upon receipt of the invoice. Lifeline Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. Read our. Please consider the following suggestions to find your product: Alternatively, search for your product via the categories starting by clicking 'Browse by category'. HomeSafe with AutoAlert is identical to HomeSafe Standard except for the fall detection upgrade. The company's medical alert service doesn't require any long-term contracts, and multiple medical alert plans are available. 111 Lawrence Street, Framingham, MA 01702. I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. Keep in mind they also charge fees for activation and self-installation. There are two options: self-installation costs $19.95, or a Philips technician can install the device for $99. Lifeline keeps their add-on offerings and upgrades simple; they sell just a few for those who want to customize their systems. Support | Contact Us . Date of experience: January 19, 2023. One of these things is fall detection, which is usually an additional $5 to $10 monthly cost. Find all investor-related information inour, If you have any questions about sustainability at Philips, please e-mail us at, If you have any questions about research at Philips, please e-mail us at, If you have any questions about intellectual property and standardsat Philips, please e-mail us at, If you have any questions about Philips Engineering Solutions, please. https://play.google.com/store/apps/details?id=com.philips.CareTouch.B00&hl=en_US, LifeLine. Learn More, We may receive compensation from some providers listed on this page. Our personal alert services give you fast, reliable access to a trained North America-based, Response Associate 24/7 at the push of a button. Philips Lifeline is Canada's leading medical alarm service. Currently working to support startups at AWS. And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. Ordering from Lifeline is designed to be straightforward and hassle-free. 108.169.181.185 The mailing address you can return the unit to is: Philips Lifeline, 203 Avenue B, Youngwood PA, 15697. Find FAQs, troubleshoots, user manuals and tips. Subscribers may receive a Lifeline discount on either a wireline or a wireless service, but they may not receive a discount on both services at the same time. Whether youre looking for technical support, company policies, or simply the right number to call, were always happy to help. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. The actual date it hits your credit card statement or applicable bank account is dependent upon your institutions rules and practices. However, this method of payment still requires us to generate and mail an invoice, which will prompt an invoice fee. Both require a $50 upfront activation fee. It requires a one-time device fee of $99.95. To order an AED itself, call the same number (1-800-225-0230) and press option 2. Frequently asked questions about online shop orders, If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at. In addition, they dont require long-term commitments or contracts. With a simple press of your help button, worn as a pendant or wristband, youll be quickly connected to a Trained Care Specialist 24/7/365. Everyone can communicate easily and coordinate their loved ones care needs. Please be sure to completely spell out Avenue. See below for details about our policies and processes. Take a look at the breakdown of monitoring prices and other fees for each system. Submit Incident Report| Every situation is different and doesn't always require the fire department and ambulances showing up on your doorstep.We will work with you to create a response protocol that will meet your needs. The action you just performed triggered the security solution. This may be of more concern to wearers in wheelchairs, using walkers, using beds with guardrails, or who might encounter other protruding objects upon which the cord can become tangled. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. Koninklijke Philips N.V., 2004 - 2023. The company does, however, offer automatic fall detection at no extra cost with some of its plans, while many companies charge an additional monthly fee for the feature. With options like fall detection and mobile pendants, there is a solution for every lifestyle. https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/. We're here to help. You can also e-mail aedsupport@philips.com. The On the Go device offers the best value and versatility of all the Lifeline systems. This is why your current charges are separated by the monitoring and equipment rental charge. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. The location detection is advanced, employing both advanced GPS and Wi-Fi. About. Repairing your product helps it to last longer and reduces the environmental impact of your purchase. Learn More, A pioneer in providing at-home and mobile alert systems. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. However, youll get a longer range with most other brands. If the fall is not . The #1 claim is based on the number of subscribers. At first, they marketed Lifeline systems to hospitals. Wonderful service, prompt, efficient, and accurate. This allows paramedics to enter your home without having to damage a window or break down a door. At this point, the app is a nice freebie to complement the Lifeline system. Today, Philips Lifeline remains one of the top medical alert services in the United States, having served over seven million customers. The first consideration should be whether you want an in-home or on-the-go medical alert system. Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. GC6440, HD9650/90 or HX9351/52). But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form below. We suggest you check the product box (model number could be on the bottom) or on your invoice. FYI: The length of time, or lie time, that someone who has fallen and is unable to get up on their own is significant. Help is On the Way: Our Trained Care Specialist will dispatch the help you need; from a neighbor, family member, or emergency services, and will follow up to confirm that help has arrived. Philips Lifeline consumer reviews, complaints, customer service. If you have any issues with your Lifeline system or service, please do not hesitate to let us know. Subscription: starts at $24.95 a month, extra $10 per month for fall detection. Philips Lifeline was the first to provide a medical alert service in North America (1974) and has remained the number one provicer with the largest subscriber base to this day.With Philips Lifeline you create your own response plan. Its been shown to detect about 95 percent of falls, and false alerts are relatively rare.3. Ordering from Lifeline is designed to be straightforward and hassle-free. Their alert plans start at $29.95 per month and range up to nearly $60 per month. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. To download photos and videos, visitour media library. Please note that all salary figures are . Founded in 1984, Lifeline was the first company in North America to offer home medical alert systems.