This way, we make sure your chances of being fully refunded are high. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. Within 30 minutes, I received an email that PayPal had again denied my claim, and they added that Based on our review, we found this transaction is consistent with your PayPal payment history.. If your initial attempt to resolve the problem with the seller is unsuccessful, you can escalate your case to a claim. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. I do not want wait 2 month for my money.I was told not to worry, I would get my money back no later then 20 days after the dispute had been opened . If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. And on case details it says .."The case was closed in your favor!" I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. So, the transaction in question was certainly not consistent with my history. And why wont PayPal help him remove them? You are viewing the PayPal Community Archives. What should I do now? I filed a complaint with paypal after ordering items in July. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Let the seller know why you're closing the dispute, then click Close dispute. Learn more and manage your cookies, Fix transaction and account related issues, Join the discussion with PayPal customers, Get help with using any of our PayPal products, Find out how PayPal works for your business. Synchrony Bank outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. All of this is made possible by our advertisers, who count on us to deliver their message to our readers. From reviewing your account, we have found that the activity on your account does not stand out as unusual or suspicious and no evidence was found that a third party had accessed your account to complete the transaction.. For more information, please see our who am i supposed to believe! Of course, you should not be liable for a transaction you never made. So I bought an iPhone from Australia . This decision was made because this transaction was not unauthorized. Customers file a PayPal Dispute on their orders for two reasons: 1) Item Not Received (INR): The customer placed an order and paid for an item but did not receive it because the merchant was unwilling or unable to fulfill the order. I dont recognize the recipients. You could have appealed your case to someone higher up at PayPal. You've already filed a case for this transaction. within 10 days. The follow-up emails are no more . PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. To get a PRESTO card refund, your card must be added to a PRESTO Account. "Transaction not covered.". The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. I decided to open a paypal case and explain the situation, uber eats decide not to reply for and entire month and I got my money back. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. A review of your . Naturally, the fastest option is paying directly with your PayPal account's balance, in which case the refund immediately gets transferred into your account. We encourage you to continue working with the seller to see if you can resolve the problem. At least, not in my experience. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Claims and disputes life cycle. No replacement and no more contact received. Unlike other free checking accounts, this checking account, or "Spending Account," requires no minimum balance. It is now the 16th and I havent heard anything. The process is the same on both PayPal's website and the mobile app. I then opened a dispute with PayPal, to which the seller never replied so the case was closed in my favor. If we're already reviewing your claim, you'll see . Were sorry for any problems you may have experienced with the transaction(s).. Your source for tips on managing and growing your business with PayPal. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. Account . Let me say start by saying, I don't use PayPal much, which may explain what follows to the more seasoned, but I've just come out of a transaction with a pretty bad taste in my mouth as a buyer. Select "Issue a refund." Enter the refund amount. However, it took 2 or 3 days to state this claim. Example, i would call PP to ask about the case and be told the bank was blocking it, after dozens of emails and calls i was then told the case was in my favor and i should see the refund appear in my bank within a few days, more days past NOTHING, i call back and be told i was misinformed and that i should contact my bank!, i went back and forth 7 times in the last 40 days with this BS, i told them i had recorded the calls where they told me i was been refunded then another person could claim the person i spoke to was new, young and one time she called the agent a intern to literally assert that they all made mistakes and instead blame my bank for blocking the refund..how ever the bank says it is paypal! I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. Tomorrow makes day 7 (day 6 for bank days) whenever I pay for something its within 2 days PayPal takes the money out of my account, thats why I fear she may have done something like that. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. Well use cookies to improve and customize your experience if you continue to browse. You need that kind of documentation to prove that these were not legitimate charges. We use intelligent software that helps us maintain the integrity . If you file a dispute with Paypal - and then escalate it to a claim, as Paypal encourages you to do - there is only one situation in which Paypal won't then immediately dismiss your claim, making it a win for a non-compliant, non-responsive, or just plain sleazy seller. It is not what they offer. Yea hopefully. Below ar so i rang ebay urgently within 10 mins of purchase and asked them to cancel the purchase and refund. In this case, you may find the gas station puts a hold on your funds to the value of $125. All you need is an email address. send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. paypal case closed but no refund. Instead, it looks like you received an automated email that suggested no human eyes ever had a chance to review your complaint. i'm not sure if anyone can advise, as customer suppiort is closed for paypal and ebay currently. PayPals rejections were quick and almost automatic, listing no specific reason for the rejection. thick cushion of multi-layer Small Cell foam, and 1 mm thick PU upholstery that is strong yet soft to the touch. Does it matter if the case is already closed? If you purchased your item on eBay, you may be able to file a claim with eBay by going to theeBay Resolution Center. by . The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. It all depends on your payment method. You are viewing the PayPal Community Archives. Clearance dates for refunds are estimates, hopefully may clear on monday? thank you for calling PayPal ".which confused me even more. But you can also turn on something like , which makes it much harder for a hacker to gain access to your account. :. What was happening when the eBay disputes process was introduced was that some customers were receiving a refund from both PayPal and eBay. Christopher Elliott is the chief advocacy officer for Elliott Advocacy. Save my name, email, and website in this browser for the next time I comment. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . Find Transaction for Refund. PayPal Reviews. Astro Banjo Type & Brand: Banjo, Astro Condition: FAIR - The item is in a well-used condition, it may have light scratches or wear and need cleaning - See the seller's listing for full details and description of any imperfections. Exactly four hours later, I received the message that my claim was denied, and they did not discover any unauthorized transaction. I would like PayPal to refund my $303. If paid with PayPal balance it should be instant or is bank payment, it may take 3-7 business days and will go back to your PayPal balance. They have stopped responding to me on twitter so currently on here again waiting for a response. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By browsing this website, you consent to the use of cookies. i purchased a graphics card for my son on 12th April for 383. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. No, you don't have to have a bank account to open a PayPal account, but unless you do have one, you can't become "PayPal Verified". How do I check the status of my dispute or claim. Is there a way to open it again? I fear that the seller may have has refund remorse and withdrew the money out of her PP account and bank account so I cant get refunded. If you don't need your PRESTO card anymore, you can get a refund of the balance by returning your card. You could have appealed this to someone higher up at PayPal. Not sure how it can have gone in your favour if you did not escalate to a claim and get paypals decision? I am fully aware that if I close this case I will lose my guarantee for a refund and I find this request from the seller a little suspiciuos. The seller canceled the item after I payed, and has said the PayPal fund had been held could I make a bank transfer . We have sold full color used printer part 150, after few weeks customer open dispute - part damaged? Once a case is closed, it can't be reopened or escalated to a claim. I opened a dispute on PayPal, reporting an unauthorized transaction. He did a nice job on the interior windows. more than likely they were the ones who closed the account which could explain why no one at Chime . It is now the 16th and I haven't heard anything. Obviously, you should never give your password to anyone. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. How to Respond to a PayPal Dispute. Total Length: 38 in . PayPal sent me an email saying the dispute will be closed in my favor because the seller has decided to issue a refund. How to cancel a paypal transaction frommybank account. I want a refund. I want a refund Click View next to the dispute you want to close. We also work to collect the necessary information and to confirm whether unauthorized activity took place, it told you. Its not just the swiftness of PayPals verdict thats troubling. On August 22nd the items were received and on August 24th, the claim was closed in my favor with a full refund. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); @2022 - All Right Reserved. Fill out the form addressing your reason . Q: I recently received seven fraudulent transactions on my PayPal account. Docs Current Last updated: October 12th 2021, @ 6:58:00 pm. Paypal say allow 30 days but I have never waited longer than a week for mine, however that depends a lot on what country you are in. NO_PREFERENCE. Having the same issue. Privacy Policy. I attempted contact with the company via email and via phone with no success. Then follow the instructions below: Click "All Closed Cases" from the "View" drop-down menu. Follow the below instructions to handle PayPal dispute as a seller. I just fear I wont get my 2 grand back. Over 70,000 weekly readers learn about local concerns, area sports, charity events, legal notices and entertainment in their community. By browsing this website, you consent to the use of cookies. To which I got a very simple and confused "Yes I know. Case: Hard Case FAIR - The item is in a well-used condition it may have light scratches or wear and need cleaning. Message 2 of 16. View your open cases. Find the transaction for the payment that you want to raise a dispute for refund and click on it. However if you funded the original Paypal payment to the seller with a card then it won't go back to your paypal balance.Once marked as completed it will automatically go back to your card. Unfortunately today it still says pending for the refund. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. After few day's case closed with no any explain - no proof of damaged goods, item has not been returned by buyer and funds not been returned to my account. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Edge (PC) From the 'Settings and more' menu, select 'Settings. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. Leave the Archive. But no refund, no email no nothing from Paypal. I immediately reported the transactions to PayPal. PRESTO refunds are sent using Interac e-Transfer or direct deposit. sorry but once a case is closed paypal can not re open it..even if it was them who decided to close it and a error! paypal case closed but no refund. its fraud stealing however you look at it i am so angry but i wont give up. 1999-2023 PayPal, Inc. All rights reserved. I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". I HAVE NEVER MADE SUCH A REPORT! PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. It's the certainty. When this dispute was closed recently, you should have been sent an email advising exactly why the case was closed. Case Report Specification. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Due to increasing credit card fees and changes to PayPal's terms and conditions, anyone requesting a refund prior to a group break taking place will be charged a cancellation fee of 5%. This will show you the details of the transaction like below. Paypal have now closed the case and I . The agent told me, the cased had been closed as "for an item not received". It was on ebay Germany. PayPal Refund Time. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The most common answer is to telephone PayPal support. The item was tracked as far as the city but then nothing else. Request a Paypal refund correctly and get your money back FAST! To which he basically said, thanks for calling and put the phone down . It reversed all the charges. All payments have to be submitted at www.shopgoodwill.com Pick-Up Schedule: Monday - Friday : 9:00am-3:00pm Saturday-Sunday: Closed for Pick-Up Pick-Up Customers must provide their picture ID and order number to receive their order. Cookie Notice This seems a very fast response, considering they said it would take up to 10 days to investigate. I recorded phone conversations with paypal catching them lying to me many times, i would demand to speak to managers and was promised to get a call backnothing! The seller had initially told me not to return the faulty goods, he would send a replacement. It is so frustrating not having any communication. The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. The PayPal Purchase Protection agreement heres is a vaguely worded promise to protect you from fraudulent purchases. however the customer support person . I still haven't received any refund from PayPal, 5 days have passed since the cased was closed in my favor. Saleh Tavassoli, Berlin.