For some problems, it is difficult for you to find solutions online. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. I've talked to Philips with no success and with LG (who told me that the issue is not with the TV). Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. I have these issues as well. Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. This won't reset your other HomeKit-enabled in your house, but it will delete anyone off the list that you've shared your HomeKit settings with. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. Losing Signal While Using Secondary HDMI Ports. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. However, it just supports 60Hz inputs currently. The Hue Sync app and Hue Sync Box physical device use advanced computing to create a light show right in your home. It works by analyzing whats on screen and adjusting the Philips Hue bulbs accordingly. You can check the apps data files. 4K does not work, yet. These devices allow you to have your Hue smart lighting react to music, movies, and video games. Aug 20, 2020 9:53 PM in response to i_rina. Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. any proposed solutions on the community forums. Great article. My Smart Plug Keeps Turning On (or Off) By Itself! *Dolby Vision Enhanced Compability turned on (Hue Box)? I plugged the Hue Sync Box into the second HDMI out on my AV receiver. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Thanks and good question. 2- Connecting directly to TV without using Hue Sync Box. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . Im looking to get into Hue lighting for the first time to go with my PS5. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. I'm on the fence about the Sync Box and am looking to be convinced by some owners. The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. To solve the problem, consider removing and reinstalling the same version again. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Then the out/tv from the Sync box runs to the tv. Philips Hue Sync is a great tool for Mac, PC, or TV which captures content you are listening to, watching, or playing and translates it into an immediate lightscript for an immersive experience. This guide will tell you why your Hue Sync has connection errors. I turned off the HDMI inactive for 20 min setting and this stopped it. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. Philips Hue brings smart lighting to everyday homes. All rights reserved. On your PC, search for %appdata% in the taskbar. However, whether its the app or the physical box, both systems are known to have some issues during connection. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. Create an account to follow your favorite communities and start taking part in conversations. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. You also can keep the old installer files like Hue Sync Apps on your computer. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. , you may have some common issues with it. Can the Hue Bridge connect to the sync box using Wi-Fi, or is it hard wired? Good question. Can It Support Both?! After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". This wont harm your app or connected devices. If Not, Why Not?! Sync your on-screen TV content. I was going to send mine back as I couldn't get it working properly all the time. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Youve probably already guessed the solution here. 8. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. You do not have to change the optical cable. Yes, but it only recognizes when it is HDR. But whats causing the connection issue you may encounter. You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. Connecting to different inputs on the Philips Hue TV sync box, testing with different HDMI cables. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? Select your Wi-Fi network and tap Connect. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. Read More. Lots of users have reported that they have various issues with the Hue Sync Box. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. Ie. Scroll down and tap on "HomeKit". Heres a quick look at each of the components of the system: The Hue Sync app is available for users on PC, Mac, and smartphones, although the smartphone app is built to connect your smartphone to the Hue Sync Box. Press J to jump to the feed. Could it be that the Dolby Vision frequencies need to be >30Hz, which are not supported by your LG TV? Cmcruz32, User profile for user: They work greatmost of the time. All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. If possible, we would also recommend updating the Philips Hue TV sync box. User profile for user: If you are unsure about installation, refer to the manual that came with your Hue sync box. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. Especially smart apps that need to maintain a near constant connection with several devices at once. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. Can Philips Hue Control Other Bulbs or Normal Lights. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). On a Mac, the data folder is called the cache.. (Brightness Comparison), Philips Hue Motion Sensor Light Information (Green, Red, and Orange), 6 Ways to Fix Eufy Doorbell SYNC Button Not Working, Philips Hue Smart Plug: Everything You Need To Know. Manage Settings I get no signal issues regularly since the latest update, and I have constant signal cutouts. The last step is to install the new Sync app on your Mac or PC. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. You must want to solve this problem to enjoy it. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. Your Hue lights can now sync to those while the signal is passed through to your TV. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. If you have used theHue Sync App, you may have some common issues with it. Replacement box is a bit better but the Hue Sync app always says Sky Q box signal not detected. And the Hue Sync App allows your PC/Mac to control and sync your hue product. Wait 30 seconds. Then you can easily uninstall the latest version and install one of the older versions, and see if that helps. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. The fix for this one is surprisingly easy. 1 Home Entertainment Tech Resource. I press Sync and it starts working but still says no signal detected. Press and hold the option key to reveal a Library folder. The app will immediately begin searching for a Hue sync box. Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Just a case of waiting for some offers with Black Friday looming. The Sync Box supports HDMI. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. Apps are complicated pieces of software. But you can rollback the version if you dont want to wait. Does your eye start adapting? (6 Safety Tips). The lights will only work when the content is 4k HD or HDR. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. All you need to do is rollback the version of the Hue Sync app you are using. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Theres another problem that has to do with how you set up your Hue Sync Box. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Does anyone use an Apple TV 4k and is it working? Is it possible to output Dolby Atmos and Dolby Vision? The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. (2 ways), Are Philips Hue Bulbs Bright Enough? Dolby vision wont work correctly on my 2016 LG Oled C6. I think almost everyone will like to watch movies, listen to music and play games. To open the AppData folder (Users\[your username]\AppData\) on window 10, 8 & 7: The Homes internet network (not ZigBee) will be used for your Mac and PC to connect to your Hue Bridge on the Hue Sync app. If Apple TV is connected directly to our TV (Sony XR75X90J) we can view Dolby Vision content. So, it would seem I'm the only one having this issue. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. It should display a wide range of folders for apps installed on your device. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Do Smart Plugs Catch Fire? I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. JavaScript is disabled. Lets hop in! Smart Home Point 2019-2023. This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. This is because more users prefer the app over the box. ShYnNoK. But you can rollback the version if you dont want to wait. Optional: Pair a TV remote to the Hue sync box. This is the first app youll need. Besides the Hue Sync app, there are also some reasons related to your Hue Sync box. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Both the new app and the new physical device have some issues that users are currently working out. Aug 25, 2020 7:50 PM in response to jdo_apple. HDMI1 on the TV for the sync box and Monitor 2 on the Denon. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Is this normal? Ive fixed it. Lets go through some of the most common bugs and how you can fix them quickly and easily. 7. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. Not sure if this is something that clashed with the HDMI CEC settings on the TV itself. You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. They release a new version constantly, you can see. You can install this app on your device. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). It should display a wide range of software and apps installed on your device. Obviously the lights won't sync because the hue sync is not connected. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. UU. Open the new finder window, then click Go. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Smart Plugs and Your Home: Is Radiation a Silent Threat? If managing two apps and your devices sounds like a little much, the Hue Sync Box handles this light show for you and allows you to connect all of your HDMI devices to a central hub. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . Setting the input device (Roku) to 1080p resolution makes the system work. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi TV signal drops until I reopen the Hue Sync app. I have a 4K Apple TV and a Sonos Arc. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. Rollback the version of the Hue Sync App. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Thats a few common problems for the Hue Sync app, but what about the Hue Sync Box? Refunds. Additionally, software problems are typically more common and may require several steps to fix. You also can seek help from theirTwitter. He has therefore loved seeing smart homes hit the mainstream. This software allows the lighting system to react to the media youre playing on your computer or phone. Users are divided on this particular feature. I run my Xbox One X through the the play sync box and it supports. 5. The box has most of its connectivity problems centered around either how it physically connects into your system or how youve got your Wi-Fi set up. Seems like after the last box update nothing is working it's been a while now. Click on the search icon on your taskbar and search for %appdata%. ask a new question. It's pretty simple to set uphere's how. You can use them together or separately. Thank you for using Apple Support Communities. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). All this fix does is force the Philips Hue app to repopulate its own data files. Luckily, there's an easy way to fix this. At this point, we would recommend you to Contact Apple Support. Hue uses advanced computer magic to sample your video feed and have the lighting react accordingly. Description. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. Is that the issue? I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. It may not display this or other websites correctly. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Hopefully with working files this time around! Everything that happens on scenario 1 happens here. All Rights Reserved. To start the conversation again, simply Copyright 2000-2023 M2N Limited E. & O.E. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Some users reported that the app would lose connectivity as often as once every hour. This is more likely to happen if you connect the box too far from the WiFi router or through an access point. Please note that all comments go into a moderation queue (to prevent blog spam). An example of data being processed may be a unique identifier stored in a cookie. Looks so much better and tidier. If your app has been giving you trouble and rolling back updates doesnt seem to change anything, or youre tired of constantly reinstalling the Hue software, you can check to see if its not the apps data that is causing the problem. You also can turn off the 5ghz network to see if it works. Here's more details on how to do that - https://help.elgato.com/hc/en-us/articles/360027956512-Turn-off-HDCP-to-use-PlayStation-4-or-PlayStation-4-Pro-with-Elgato-Game-Capture-4K60-Pro----------Original description:I've been having issues with video signal cutting out through the Philips Hue Sync Box for a long time now. Aug 22, 2020 6:17 AM in response to ShYnNoK. Connectivity Issue with Hue Bridge and Hue Sync. It can be for all of your Hue devices. Looks like no ones replied in a while. Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! You must feel desperate at this time.